Implementation Manager

Trustmark National Bank - Montgomery, AL

Full-time

Montgomery, AL

Credit Intermediation and Related Activities

About the position

Trustmark's mission is to improve wellbeing for everyone, grounded in a belief in equality and a caring culture. This culture is realized by building trust, ensuring associates feel respected, valued, and heard. At Trustmark, you will work collaboratively to transform lives and help people, communities, and businesses thrive. The organization fosters a culture of diversity and inclusion where appreciation, mutual respect, and trust are constants, not just for customers but for associates as well. Trustmark is committed to welcoming individuals from all backgrounds, identities, and experiences to a workplace where they can be their authentic selves. This diverse and empowered environment allows ideas to flourish, enabling the best outcomes for colleagues, clients, and communities. In this role, you will orchestrate and oversee the entire implementation process for new cases and re-enrollments. You will develop and manage case implementation project plans for each new and re-enrolled case, coordinating with external and internal partners, including enrollment firms and Payroll Deduction Specialists, to ensure all necessary steps are completed in a timely and accurate manner. Additionally, you will conduct product and technology platform enrollment training for key agencies, brokers, and producers, and participate in VIP and Finalist Meetings. You will establish yourself as Trustmark's single point of contact for all case set-up and enrollment activities, demonstrating a solid knowledge of Trustmark's products, services, and technology platforms, while displaying an understanding of interdependencies with other internal partners. This position requires strong project management skills, presenting and training experience, and excellent interpersonal and communication skills, both verbal and written. You will need to be a strong team player, encouraging, diplomatic, and flexible, with the ability to listen well and understand customer needs. The role also requires the ability to work independently, make good decisions consistent with divisional objectives, and handle conflict with minimal oversight.

Responsibilities

• Develops and manages case implementation project plans for each new and re-enrolled case.
• Coordinates with external and internal partners including enrollment firms and Payroll Deduction Specialists to ensure all necessary steps are completed in a timely and accurate fashion.
• Conducts product and technology platform enrollment training for key agencies, brokers, and producers.
• Participates in VIP and Finalist Meetings.
• Establishes self to producers, clients, and enrollment partners as Trustmark's single point of contact for all case set-up and enrollment activities.

Requirements

• Minimum of three years' insurance industry knowledge and/or experience in operations or account management.
• Four year degree or equivalent.
• Ability to travel up to 40% within assigned territory.
• Strong project management skills.
• Presenting and training experience.
• Excellent interpersonal and communications skills both verbal and written.
• Good presence, strong team player, encouraging, diplomatic and flexible with the ability to listen well, be persistent and patient in understanding customer needs.
• Ability to work independently and make good decisions consistent with divisional objectives and handle conflict with minimal oversight.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• 401(k) plan
• Employee Assistance Program
• Back-up Care for Children, Adults and Elders
• Health and wellness initiatives
• Wellness program that enables employees to participate in health initiatives to reduce their insurance premiums.