Implementation Manager

$110,000 - $140,000/Yr

Abridge - Chicago, IL

Full-time - Mid Level

Chicago, IL

Publishing Industries

About the position

The Implementation Manager at Abridge is responsible for the successful deployment and implementation of the company's AI-powered healthcare products and services. This role serves as the primary point of contact for partners during their initial deployments, ensuring seamless project execution and high customer satisfaction. The Implementation Manager will lead project phases, manage risks, and communicate effectively with stakeholders to drive successful outcomes in a dynamic startup environment.

Responsibilities

• Lead customer implementations and serve as the primary point of contact for Abridge's partners during their initial deployments.
• Instill confidence and trust in partners and team, driving on-time implementations with high NPS, and ensuring pilots convert to full enterprise partnerships.
• Own the creation, coordination, and execution of project plans, in collaboration with internal and external cross-functional teams.
• Accountable for leading through each of the project phases, including kickoffs, technical configuration, testing, clinician training, go-live, and post-live stabilization.
• Identify and manage project risks and issues, and develop contingency plans as needed.
• Set the standard for what incredible communication looks like.
• Communicate project progress and issues to internal and external stakeholders in a timely and transparent manner.
• Develop and execute against comprehensive testing plans with strategic partners, including tracking all issues, triaging, and driving towards daily testing goals.
• Collaborate with support and operational management to identify and implement areas for process and tool improvements.
• Participate in the creation of repeatable processes that will scale with the growing number of concurrent implementations.

Requirements

• 3+ years of experience in project management, with a focus on software deployment and implementation at B2B companies.
• Track record of driving successful healthcare technology implementation projects from initiation to completion.
• Experience implementing electronic record systems and leading through build and testing phases (Epic is a definite plus).
• Exceptional communication skills and ability to synthesize information concisely.
• Extremely organized and detail-oriented, able to manage multiple priorities while maintaining attention to detail and quality.
• Ability to work with speed and be results-driven, seeking continuous process improvement.

Nice-to-haves

• Familiarity with systems requiring strict adherence to privacy and security protocols.
• Knowledge of tiered support organizations and escalation protocols.

Benefits

• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Paid holidays
• Paid parental leave