Implementation Manager

Payroll Solutions - Phoenix, AZ

Full-time - Mid Level

Phoenix, AZ

501-1,000 employees

Professional, Scientific, and Technical Services

About the position

The Implementation Manager for Payroll Solutions is responsible for overseeing the technical application design, construction, and implementation for assigned accounts and projects. This role involves leading a team of Implementation Specialists, ensuring efficient project execution, and maintaining high client satisfaction throughout the implementation process.

Responsibilities

• Lead a small implementation team to ensure deliverables are met within timeline and scope.
• Ensure clients receive the best implementation experience and guidance throughout the process.
• Oversee the implementation of new HCM and Benefit Services clients.
• Organize and lead meetings with clients to promote progress in the implementation process.
• Coordinate with Subject-Matter Experts (SME) for configuration of various products.
• Manage client relationships and provide primary client service throughout implementation.
• Follow defined project plans to implement additional HCM services effectively.
• Communicate all steps and progress regularly with clients and team members.
• Schedule and complete necessary training for new clients to their satisfaction.

Requirements

• Bachelor's degree in a technical discipline or equivalent preferred.
• Excellent organizational skills.
• Strong product, service, and technical background.
• Ability to multi-task and work collaboratively with others.
• Excellent communication skills.
• Proven customer service skills.
• Experience with HCM and iSolved is a plus.

Nice-to-haves

• Experience in client services and customer relationship management.

Benefits

• Health savings account
• AD&D insurance
• Disability insurance
• Health insurance
• Dental insurance
• Flexible spending account
• Tuition reimbursement
• Paid time off
• Vision insurance
• 401(k) matching