Trustmark National Bank - Lansing, MI
posted 4 months ago
Trustmark's mission is to improve wellbeing for everyone, grounded in a belief in equality and born from a caring culture. This culture can only be realized by building trust, ensuring associates feel respected, valued, and heard. As an Implementation Manager, you will work collaboratively to transform lives and help people, communities, and businesses thrive. You will flourish in a culture of diversity and inclusion where appreciation, mutual respect, and trust are constants, not just for our customers but for ourselves. Trustmark is committed to welcoming people from all backgrounds, identities, and experiences to a workplace where they feel safe being their whole, authentic selves. This workplace is made up of diverse, empowered individuals that allows ideas to thrive and enables us to bring the best to our colleagues, clients, and communities. In this role, you will orchestrate and oversee the entire implementation process for new cases and re-enrollments. You will develop and manage case implementation project plans for each new and re-enrolled case, coordinating with external and internal partners, including enrollment firms and Payroll Deduction Specialists, to ensure all necessary steps are completed in a timely and accurate fashion. You will conduct product and technology platform enrollment training for key agencies, brokers, and producers, and participate in VIP and Finalist Meetings. Your solid knowledge of Trustmark's products, services, and technology platforms will be essential, as well as your understanding of interdependencies and relationships with other internal partners. You will establish yourself as Trustmark's single point of contact for all case set-up and enrollment activities, ensuring a seamless experience for producers, clients, and enrollment partners. This position requires a minimum of three years of insurance industry knowledge and/or experience in operations or account management, along with a four-year degree or equivalent. You should possess strong project management skills, presenting and training experience, and excellent interpersonal and communication skills, both verbal and written. You will need to be a strong team player, encouraging, diplomatic, and flexible, with the ability to listen well, be persistent, and patient in fully understanding customer needs. The ability to work independently and make good decisions consistent with divisional objectives while handling conflict with minimal oversight is also crucial.