Implementation Manager

Combined Insurance - Chicago, IL

Full-time - Mid Level

Chicago, IL

Insurance Carriers and Related Activities

About the position

Combined Insurance, a Chubb Company, is seeking an Implementation Manager to join our fast-paced, high energy, growing company. We are proud of our tradition of success in the insurance industry of over 100 years. The Implementation Manager is responsible for being the Single Point of Contact for clients, brokers, and external partners during the implementation process. This role involves coordinating with internal and external partners to ensure appropriate timeframes are established, effective enrollment strategies are in place, and key timelines are met throughout the process. Creating and managing project plans pertaining to the Implementation is a key job requirement. As the Implementation Manager, you will serve as the single source of contact for clients, brokers, and external partners during the implementation and enrollment process. You will coordinate with Sales, Enrollment Services, and operations to organize and plan successful enrollment strategies and timelines. A consultative approach will be offered to brokers and customers during their onboarding, demonstrating a solid knowledge of Chubb products and services, including administration, billing, enrollment, and technology platforms. Delivering exceptional and timely customer service when addressing questions and issues is essential. You will also need to display an understanding of interdependencies and relationships with other internal partners and build cohesive partnerships with internal and external customers. Conducting product and technology platform enrollment trainings for key agencies, brokers, and benefit counselors will also be part of your responsibilities, along with participating in VIP and Finalist presentations.

Responsibilities

• Single source of contact for clients, brokers, and external partners during the implementation and enrollment process.
• Coordinating with Sales, Enrollment Services, and operations to organize and plan successful enrollment strategies and timelines.
• Offering a consultative approach to brokers and customers through their onboarding while demonstrating a solid knowledge of Chubb products and services including administration, billing, enrollment, and technology platforms.
• Delivering exceptional and timely customer service when addressing questions and issues.
• Displaying an understanding of interdependencies/relationship with other internal partners and building cohesive partnerships with internal and external customers.
• Conducting product and technology platform enrollment trainings for key agencies, brokers, and benefit counselors.
• Participating in VIP and Finalist presentations.

Requirements

• Bachelor's degree or equivalent experience required.
• Minimum of three years of insurance industry knowledge and experience in implementation, account management, or project management is required.
• Minimum of three years of experience successfully managing projects and/or stakeholders with and without direct authority strongly preferred.
• Active life and health license preferred or the ability to complete/obtain within the first year of employment with company support is required.
• Demonstrated analytical skills and knowledge base to consult with customers on insurance products.
• Excellent interpersonal and communication skills both verbal and written, good presence, strong team player, encouraging, diplomatic and flexible with the ability to listen well, be persistent and patient in endeavoring to fully understand customer needs.
• Ability to work independently and make good decisions consistent with divisional objectives and handle conflict with minimal oversight.
• Ability to prioritize and manage customer expectations accordingly.

Nice-to-haves

• Voluntary/Worksite marketplace experience preferred.
• Ability to thrive in a fast-paced environment.
• Ability to effectively prioritize work as needed.
• Ability to drive resolution to issues within the broader organization.

Benefits

• Health insurance
• Dental insurance
• Tuition reimbursement
• A company-match 401(k) plan
• Disability insurance
• Life insurance
• Employee referral bonuses