Implementation Manager

$65,600 - $109,300/Yr

McKesson

Full-time - Mid Level

Remote

1-10 employees

Merchant Wholesalers, Nondurable Goods

About the position

The Implementation Manager at McKesson will lead and manage small to medium-sized implementations of MPS technologies for various healthcare operations. This role focuses on ensuring high-quality implementation projects, providing systems configuration, business consulting, and change management expertise while maintaining a strong emphasis on customer experience throughout the implementation process.

Responsibilities

• Understand and differentiate specific customer business requirements to enable a successful implementation.
• Identify deliverables to be used as a blueprint for the system build and corresponding measurements of success.
• Lead standard consultative processes such as the system configuration, workflow, and physical layout of the customer space.
• Employ overall knowledge and expertise on the EnterpriseRx pharmacy system and associated modules to collaborate with customers on strategy, preparation, and execution of all system configurations.
• Create and maintain an Implementation Plan using MS Project and actively monitor and report on a documented Risks and Issues Log in accordance with department processes to efficiently drive the implementation to successful completion.
• Provide reporting to direct management on implementation status, metrics, financial impacts, and risk mitigation to ensure timely and predictable revenue recognition on assigned accounts.
• Demonstrate a working knowledge of cross-functional and cross-business unit responsibilities and collaborate as required to execute an Implementation Plan in accordance with best practices and processes of the MPS Implementation Team.
• Provide post-go-live monitoring to compare Site Metrics to ‘Key Performance Indicator' goals.
• Maintain accurate and timely project documentation by recording key details required to implement successfully and ensure project requirements are fulfilled.
• Successfully execute multiple implementation projects concurrently.
• Use sound judgment within defined policies and practices to identify, mitigate, and resolve complex problems.
• Represent the organization on projects, potentially in a project leadership role.

Requirements

• 4-year degree in business, computer science or related field or equivalent experience.
• Typically requires 4+ years of relevant experience in Implementation or Training.
• Experience working in a Chain, Specialty, or Digital pharmacy environment.
• Ability to effectively troubleshoot issues and manage resolution.
• Ability to lead training and consultation sessions, conduct configuration workshops, and other customer-facing decision-oriented discussions on Core functionality.
• Ability to document, manage, and mitigate risks and issues.
• High degree of self-awareness with the ability to stay positive and professional in the face of adversity and separate decision-making from emotion.
• Ability to follow and document project progress using an established implementation plan.
• Proven effective professional communication skills at all levels of an organization.
• Ability to identify and communicate functional and performance boundaries without damaging relationships.
• Ability to apply effective and practical strategies to overcome internal and external blocks.
• Ability to demonstrate flexibility by adapting to different situations and making strategic decisions that deliver quality and protect the organization.
• Ability to successfully complete tasks independently or with minimal oversight.
• Proficiency with Microsoft Office products is required.
• Strong consulting background.
• Strong interpersonal communication skills.
• Strong written and verbal skills.

Nice-to-haves

• Direct business-to-business Implementation experience of MPS technologies with total contract values (TCV) of 1000k - $2m.
• Experience with developing and implementing Change Management strategies.
• Pharmacy technician or equivalent experience in a Chain, Specialty, or Digital pharmacy environment.
• Proven experience in applying well-developed problem-solving skills (quantitative, conceptual, consultative, analytical) working with all levels of an organization.
• Comfortable with significant client interaction and interest in building relationships.
• Experience with MS Project, SalesForce.com, and Jira.

Benefits

• Competitive compensation package including base pay and potential bonuses.
• Annual bonus or long-term incentive opportunities may be offered.