Implementation Manager

$67,000 - $70,000/Yr

Shopmonkey - San Francisco Bay Area, CA

Full-time - Entry Level

Hybrid - San Francisco Bay Area, CA

Publishing Industries

About the position

Our Best-in-Class Implementation Team is leading the way and revolutionizing the automotive industry with 5 star customer service. With a thorough understanding of Shopmonkey products, and a focus on creative problem solving, every Shopmonkey customer receives exceptional care and attention from our team. Please note this is a hybrid role, with in-office expectations 2 days/week in our Marin County, California WeWork office or Morgan Hill, California offices.

Responsibilities

• Serve as the main point of contact during a customer's implementation process
• Deliver top tier customer service and support across all product areas
• Assist in training customers to ensure the successful beginning of a new customer journey
• Coordinate deliverables with various internal departments
• Communicate thoughtful, customized solutions that help customers move forward and grow their business
• Learn all about the Shopmonkey product suite and automotive industry

Requirements

• Have at least 2+ years of relevant experience preferred or automotive industry knowledge and experience
• Have a clear, professional, friendly and informative communication style
• Fluent in both English and Spanish
• Enjoy creative problem solving and taking on new challenges
• Have exceptional project management skills with a proven ability to multi-task
• Are self-directed learners and highly motivated to succeed
• Thrive in a dynamic & collaborative startup environment, and are comfortable with ambiguity
• Adapt quickly to changing priorities and evolving customer needs
• Have a related education background (Bachelor's degree preferred)
• Are familiar with a SaaS business models and tools
• Have a true appreciation for cars and/or are familiar with the automotive industry!

Benefits

• Bonus
• Equity
• Benefits