Implementation Manager

$82,250 - $94,500/Yr

Onbe - Dallas, TX

Full-time - Mid Level

Hybrid - Dallas, TX

Credit Intermediation and Related Activities

About the position

Onbe, a fast-growing FinTech, is seeking an Implementation Manager responsible for executing high-quality and timely client onboarding projects from kick-off through launch. This role serves as the first touchpoint following the sales cycle, setting the tone for a client's relationship with Onbe. The Implementation Manager will focus on speed, quality, and client satisfaction while having a comprehensive understanding of Onbe's product suite. Collaboration across departments is essential to drive process improvement and establish Onbe as a leader in the industry. This hybrid role requires working onsite 2 days per week at the Dallas, TX location, with occasional travel required.

Responsibilities

• Lead multiple client program implementations simultaneously by applying effective implementation methodology and customizing project plans based on internal processes, configuration requirements, and client needs.
• Coordinate project results and lead status meetings to communicate results, task owners, and next steps with clients and internal departments, including Sales and Account Executives, Product Solutions, and Client Support.
• Identify and advance obstacles hindering project success; collaborate closely with internal collaborators to action and resolve issues quickly.
• Educate clients on products and platforms via demonstrations and training sessions before their first order.
• Configure and test internal systems to verify all program requirements have been fulfilled.
• Facilitate client transition from Implementation to Client Support.
• Actively contribute to team process documentation and training for implementing standard processes.
• Adhere to all Risk and Compliance policies and procedures.

Requirements

• 5+ years of experience in a client-facing onboarding role using implementation or project management methodologies.
• Bachelor's degree or equivalent experience.
• Proven understanding of standard processes in project lifecycle methodology and project management principles.
• Experience with implementations on multiple platforms and systems.
• Project Management tool/software experience (Smartsheet, MS Project, etc.).
• Excellent business writing and interpersonal skills.
• Knowledge of Microsoft programs including Word, Excel, and PowerPoint.

Nice-to-haves

• Project Management certification is highly desired.
• Familiarity with the payment industry ecosystem is preferred but not required.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Wellness programs
• 401(k) matching
• Open PTO
• Work from anywhere
• Generous parental leave
• Annual bonus eligibility