Implementation Manager

Zycus - Princeton, NJ

Full-time - Mid Level

Remote - Princeton, NJ

Professional, Scientific, and Technical Services

About the position

Zycus is seeking an experienced Implementation Manager to lead and mentor junior project managers in the successful implementation of eProcurement software. The ideal candidate will have a strong background in program management, particularly in the procure-to-pay (P2P) or source-to-pay (S2P) domains, with at least 12-15 years of experience in end-to-end implementation. This role involves managing multiple challenging projects for Fortune 1000 global customers across various industry verticals and geographies. The Implementation Manager will be responsible for stakeholder management, coordinating with both internal and external stakeholders to ensure project success. In this position, you will lead kick-off meetings, track project progress, and ensure timely delivery of projects while evaluating time, cost, and quality metrics. You will also be involved in contract and statement of work (SOW) reviews, addressing any concerns that arise during the sales process. The role requires conducting formal weekly project status review meetings with both the team and customers, as well as managing project risks and implementing mitigation strategies. You will be expected to follow established processes, provide weekly status updates, and conduct one-on-one meetings with team members to foster effective project management skills. The Implementation Manager will also be responsible for resource planning and mentoring the internal team, driving continuous improvement initiatives, and acting as a change agent within the organization. Regular travel to customer locations for requirements gathering, project status updates, and corrective action planning will be required. This position offers an opportunity to work in a fast-paced environment with minimal direction, making it essential to excel in team management and client interactions.

Responsibilities

• Lead and mentor junior Project Managers on customer projects.
• Involved in Project / Program Management.
• Responsible for stakeholder management - coordinating with internal and external stakeholders.
• Manage multiple and challenging projects for Zycus.
• Lead kick-off meetings and track project delivery on time.
• Evaluate time, cost, and quality metrics and manage change requests.
• Create and support contract and SOW reviews, addressing prospect concerns during the sales process.
• Guide team towards deliverables to customers.
• Conduct formal weekly project status review meetings with team and customers.
• Manage project risks and implement mitigation strategies.
• Follow laid down processes, update weekly status, and conduct one-on-one meetings with team members.
• Learn effective project management skills to deliver projects successfully.
• Understand and resolve client/internal issues with processed data/software effectively and efficiently.
• Lead new initiatives and drive continuous improvement.
• Provide assistance and mentoring on project management methodologies, tools, and techniques.
• Resource planning and mentoring the internal team.

Requirements

• Bachelor's degree required.
• Project Management Professional (PMP) certification is a plus.
• 12-15 years' experience in end-to-end implementation project management role is a must.
• Experience working with Tier 1/Tier 2 services-based IT companies or Big 4 Consulting firms.
• Excels at team management.
• Excellent oral and written communication skills.
• Strong soft skills in collaboration, negotiation, and influence.
• Strong presentation skills.
• Strong skills in Agile practices for project planning, risk identification, and mitigation.
• Ability to communicate effectively at all levels of a customer organization.
• Proficient in client interactions.
• Comfortable working with globally diverse and dispersed project teams.
• Ability to work in a fast-paced environment with minimal direction.
• Willingness to travel for business to customer locations.

Nice-to-haves

• Experience with e-procurement products like SAP ARIBA, COUPA, IVALUA, BASWARE, JAGGAER, or similar.
• Familiarity with project management tools and methodologies.

Benefits

• Opportunity to work with Fortune 500 global customers.
• Exposure to the latest technologies like ML and AI in a Cloud SaaS environment.
• Recognition as a leader in Procurement Software Suites by Gartner.
• Environment to work on large-scale global procurement transformation projects.
• Opportunity to collaborate with product teams and influence product development.