Implementation Manager

$69,800 - $116,300/Yr

McKesson - Cary, NC

Full-time - Mid Level

Cary, NC

10,001+ employees

Merchant Wholesalers, Nondurable Goods

About the position

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you. The role of Implementation Manager is responsible for all aspects of the development and implementation of BioPharma programs involving department or cross-functional teams focused on the delivery of a program from the design process through to a finished state. This includes assessing project issues and developing resolutions to meet productivity, quality, and client-satisfaction goals. The Implementation Manager is responsible for developing detailed work plans, schedules, status reports, and readouts, in addition to conducting internal and external meetings. This individual owns the end-to-end process and provides a single point of contact for internal and external customers. The Implementation Manager interfaces with all areas affected by the project, which may include BioPharma Manufacturers, pharmacy operations, finance/billing, and various departments (e.g., marketing, data and reporting, etc.) and regularly reports out to Senior Leadership both internal and external to McKesson, including C-suite executives. This role requires a strong focus on client satisfaction and the ability to manage complex projects effectively.

Responsibilities

• Develop and implement BioPharma programs involving cross-functional teams.
• Assess project issues and develop resolutions to meet productivity, quality, and client satisfaction goals.
• Create detailed work plans, schedules, status reports, and readouts.
• Conduct internal and external meetings to ensure project alignment and progress.
• Serve as the single point of contact for internal and external customers throughout the project lifecycle.
• Interface with various departments including pharmacy operations, finance, marketing, and data reporting.
• Regularly report project status to Senior Leadership, including C-suite executives.

Requirements

• Bachelor's degree in a related field or equivalent experience.
• Minimum of 4 years of relevant experience in client-facing cross-departmental program management or project management.
• Strong organizational skills and experience managing projects across cross-functional teams.
• Excellent communication and interpersonal skills, with the ability to build strong relationships at all levels.
• Ability to set clear expectations and hold self and others accountable for the work.
• Demonstrated executive presence and comfort presenting to large groups, both in person and virtually.
• Customer-focused and a team player.
• High level of initiative and self-starter attitude.

Nice-to-haves

• Strong problem-solving skills with the ability to identify and address challenges.
• Experience operating in a fast-paced, dynamic business environment.
• Proficient in project management methodologies and tools, including SmartSheet.
• Six Sigma or PMP certification preferred.
• Experience with Microsoft Office Suite, including Visio, PowerPoint, and Excel.
• Experience in the healthcare industry.

Benefits

• Competitive compensation package including base pay and potential annual bonuses or long-term incentives.
• Comprehensive health insurance coverage.
• 401k retirement savings plan with company matching contributions.
• Paid time off and holidays.
• Opportunities for professional development and continued education.