Shiftboard - Seattle, WA
posted 3 months ago
We are seeking a seasoned Implementation Program Manager with a proven track record in both project and program management, capable of seamlessly navigating complex technical implementations from initiation to completion. You will report to the Program Director to ensure the successful delivery of our solutions, diving deep into all aspects of project management for your assigned implementations. Join our team and play a crucial role in delivering success to our customers while growing your career in a dynamic environment. Through your hands-on project management of critical implementation projects, you will have the opportunity to make a significant impact on our customers' businesses. In this role, you will lead and execute several concurrent implementation projects, typically managing 4-5 mid-size projects and 1-2 large customer deployment programs at a time. You will take complete ownership of assigned projects from initiation to closure, including detailed planning, execution, monitoring, control, and transition to support. Your responsibilities will include scoping, planning, and executing complex implementation projects that may include core SchedulePro solutions, custom product extensions, HCM integrations, and value-add services components, all while maintaining a hands-on approach to project management. You will work cross-functionally with our implementation consultants, integration specialists, and product teams to achieve project goals. Managing implementation outcomes will be critical, ensuring successful adoption of our solutions by developing and executing comprehensive change management and user adoption strategies. Regular project health reporting to key stakeholders within the organization will be a critical responsibility of this role, requiring strong analytical and communication skills. You will also be expected to develop and maintain strong customer relationships, establishing yourself as a trusted advisor for your implementation projects, and influencing customer decision-making processes to guide them towards choices that align with project success and mutual long-term benefit.