Implementation Program Manager

$120,000 - $165,000/Yr

Shiftboard - Seattle, WA

Full-time - Mid Level

Remote - Seattle, WA

Publishing Industries

About the position

The Implementation Program Manager will oversee the successful delivery of complex technical implementations, managing multiple concurrent projects while ensuring customer satisfaction and effective adoption of solutions. This role requires a hands-on approach to project management, working closely with cross-functional teams and stakeholders to drive project success from initiation to closure.

Responsibilities

• Lead and execute several concurrent implementation projects, typically 4-5 mid-size projects and 1-2 large customer deployment programs at a time.
• Take complete ownership of assigned projects from initiation to closure, including detailed planning, execution, monitoring, control, and transition to support.
• Scope, plan, and execute complex implementation projects that may include core SchedulePro solutions, custom product extensions, HCM integrations, and value-add services components.
• Work cross-functionally with implementation consultants, integration specialists, and product teams to achieve project goals.
• Manage implementation outcomes, ensuring successful adoption of solutions by developing and executing comprehensive change management and user adoption strategies.
• Provide regular, detailed project status updates to the Program Director, customer stakeholders, and internal teams.
• Proactively anticipate risks, develop mitigation strategies, and communicate these effectively throughout the project lifecycle.
• Oversee, monitor, coach, and quality control Business Process Analysis (BPA) practices, providing strategic direction to consultants.
• Orchestrate the configuration of the Shiftboard platform to meet specific customer needs and priorities.
• Regular project health reporting to key stakeholders within the organization.
• Ensure projects achieve customer satisfaction, time-to-value realization, and internal profitability targets.
• Participate in pre-sales activities and identify opportunities for add-on products and services.
• Develop and maintain strong customer relationships, establishing yourself as a trusted advisor.
• Influence customer decision-making processes towards project success and mutual long-term benefit.
• Contribute to developing best practices and standardization of project management processes.

Requirements

• Bachelor's degree in business, technology, or a related field.
• 8+ years of project management experience in technology consulting or similar client-facing roles in SaaS implementations.
• Proven track record of managing at least two full lifecycle implementations of complex cloud-based technology solutions.
• Strong understanding of project management methodologies (Agile, Scrum, Waterfall) with practical application experience.
• Familiarity with Workforce Management and/or Human Capital Management domains.
• Experience with Business Process Automation (BPA) concepts and implementation.
• Excellent communication and presentation skills, with the ability to interact effectively with technical and non-technical stakeholders.
• Strong analytical and problem-solving skills, with the ability to translate customer requirements into technical solutions.
• Experience in scope management and budget tracking, focusing on project-level financials.
• Ability to lead cross-functional teams and foster collaboration within the scope of assigned projects.

Nice-to-haves

• PMP or other project management certification.
• Experience with manufacturing industry clients.
• Ability to understand and optimize customer workflows, and practical experience in implementing BPA solutions.
• Knowledge of change management principles and their application in project contexts.
• Experience with project management tools and software.

Benefits

• Competitive compensation
• ESOP (employee stock option program)
• Medical/dental/vision/LTD coverage
• 401(k)
• Parental leave and support
• Flexible hours and unlimited time off
• Flexible/hybrid work environment
• $1,200 per year for home office expenses
• Employee wellness program
• Charitable donation match
• Career advancement opportunities