Implementation/Project Coordinator

Pos/Professional Office Services - Waterloo, IA

Full-time

Waterloo, IA

About the position

The Implementation/Project Coordinator will play a crucial role in enhancing the customer experience by coordinating between the sales department and new customers during the implementation of healthcare communications and payment software solutions. This position focuses on ensuring a smooth transition for customers during the 25-day go-live process, facilitating communication, and troubleshooting any issues that arise.

Responsibilities

• Coordinate between the Enterprise Sales Department and new customers during the 25-day go-live process.
• Define and communicate internal and external responsibilities with all stakeholders.
• Maintain implementation time frames and communicate status reports effectively.
• Problem-solve complexities of integrated healthcare software solutions to improve the go-live experience.
• Demonstrate strong analytical and problem-solving skills while multi-tasking and prioritizing effectively.
• Establish consensus among stakeholders on critical and time-sensitive issues to adhere to timelines.
• Answer customer questions or escalate complex inquiries to the appropriate customer support team.
• Utilize ticketing systems and offer process enhancements.
• Demonstrate product knowledge across multiple technologies to customers.
• Create and maintain accurate process documentation and training materials.

Requirements

• Bachelor's Degree or sales experience is preferred.
• Experience in retail, sales, customer service, or healthcare administration is a plus.
• Ability to articulate and perform demonstrations of technology to customers.
• Deadline-driven with a strong commitment to meeting timelines.
• Excellent verbal and written communication skills.
• Strong organizational and prioritization skills.
• Experience with ticketing systems, Salesforce, and Microsoft Office Suites is preferred.

Benefits

• EOE/Drug Screen Required
• E-Verify Employer