Implementation Project Manager - HBT

$51,500 - $75,952/Yr

Paychex - Sarasota, FL

Full-time

Sarasota, FL

Professional, Scientific, and Technical Services

About the position

The Implementation Project Manager at Paychex plays a crucial role in overseeing the implementation phase of the BeneTrac software and hardware systems for clients. This position serves as the primary point of contact for clients, ensuring that their needs are met and that the implementation process runs smoothly. The Project Manager is responsible for coordinating the efforts of the internal team, managing timelines, and ensuring that all tasks are completed to facilitate a successful client launch. This role requires a strong focus on customer service, as the Project Manager must resolve issues, answer questions, and maintain clear communication with clients throughout the implementation process. In addition to managing client relationships, the Implementation Project Manager will work closely with the Sales Manager and Sales Representatives to assess and meet the needs of both new and existing clients. This includes determining client product needs and setting appropriate expectations. The Project Manager will also create and manage an implementation timeline, ensuring that all tasks are completed on schedule and that any changes in project scope are effectively managed. Identifying potential risks and devising contingency plans are essential responsibilities to ensure that client needs are consistently met. Regular status updates will be provided to the Implementation Supervisor/Manager and Sales teams to keep all stakeholders informed of progress. The Project Manager will also ensure that all end-user documentation is complete and delivered to clients, enabling them to effectively utilize the products. A professional transition of the client to the Ongoing Support Team is also a key responsibility, marking the finalization of the implementation phase. Additionally, the Project Manager may provide or oversee client training to ensure that expectations are met and that clients are fully equipped to use the products effectively.

Responsibilities

• Acts as primary contact for the client during the implementation process to resolve issues, answer questions and ensure expectations and deadlines are met.
• Determines client product needs to ensure client expectations are properly set.
• Establishes and maintains partnerships with Sales Manager and Sales Representatives to ensure that all new and current client needs are assessed and met.
• Creates and manages an implementation timeline including all tasks to be completed to ensure a successful client launch.
• Manages communications and meetings with internal team members to ensure tasks are being completed and deadlines met.
• Manages changes in project scope, identifies potential risks, and devises contingency plans to ensure client needs are being met.
• Works closely with Implementation team and Sales to provide outstanding support and product implementation to clients.
• Provides regular status updates to Implementation Supervisor/Manager and Sales to ensure all necessary tasks are being completed.
• Ensures all end-user documentation is complete and delivered to client, allowing client to effectively utilize product(s).
• Performs a professional and thorough transition of the client to the Ongoing Support Team to finalize implementation phase.
• Makes recommendations regarding needs analysis and process improvements for implementation team.
• May provide or oversee client training to ensure client expectations are met.

Requirements

• Bachelor's Degree - Preferred
• 2 years of experience in Implementation Coordination experience.
• Ability to build strong customer relationships.