Implementation Project Manager I ($2,000 SIGN ON BONUS)

ADP - Louisville, KY

Full-time - Entry Level

Louisville, KY

Professional, Scientific, and Technical Services

About the position

ADP is hiring an Implementation Project Manager I, who will serve as the key client owner and single point of contact responsible for managing the entire implementation process from the point of sale through the transition to ongoing Client Services. This role is crucial for ensuring successful project management and client satisfaction during implementations and mergers or acquisitions.

Responsibilities

• Project manages work of several internal departments, client, financial advisors, and client's prior recordkeeper to ensure a successful implementation.
• Perform calls to explain the implementation process to the client, ensuring they understand necessary actions for success.
• Assist client with prior recordkeeper notification and obtaining a liquidation date.
• Provide the client with a blackout notice and explain legal responsibilities for timely notice to plan participants.
• Manage the transfer of plan assets and participant records by communicating with client's current providers and internal ADP departments.
• Establish Payroll Input call to review payroll deductions and compliance coding with the client.
• Work with client, prior recordkeepers, and internal ADP parties on missing information needed for conversion to ADP Retirement Services.
• Responsible for preparation and distribution of all applicable client conversion communication.
• Responsible for documentation based on department standards and coordination of seamless transition to Client Services.
• Monitor and communicate conversion status regularly with client, sales, and financial advisors.
• Evaluate and recommend solutions to questions or issues surfaced from clients and internal departments regarding implementation.
• Consult with clients on nonstandard issues and deliver ADP Mid Market Prototype Adoption Agreement.
• Review conversion data and records prior to plan being moved to production go-live.

Requirements

• 1-3 years of directly related experience.
• Experience in project management or implementation roles.
• Military experience is recognized and valued.

Nice-to-haves

• Strong oral and written communication skills.
• Strong influence, prioritization, adaptability, and multitasking skills.
• Knowledge of recordkeeping and regulatory concepts and methodologies.
• Bilingual (English/Spanish) is encouraged.

Benefits

• $2,000 sign-on bonus
• Flexible work environment
• Opportunities for professional development