Implementation Project Manager I - HE Operations

$52,000 - $55,000/Yr

Nelnet - Providence, RI

Full-time - Entry Level

Providence, RI

Credit Intermediation and Related Activities

About the position

The Implementation Project Manager I - HE Operations at Nelnet Business Services (NBS) plays a crucial role in managing multiple projects that span across various departments and are often regulatory, operational, or strategic in nature. This position is integral to assisting with partner implementations, ensuring that project requirements are clearly defined and that projects are delivered within the agreed timelines. The Implementation Project Manager I will develop a working knowledge of the project development process, collaborating closely with internal managers and supervisors, and will be responsible for frequent communication and escalation of issues as necessary. In this role, the Implementation Project Manager I will utilize big picture analysis to identify efficiencies, opportunities, and strategies that can enhance departmental scope, expand the customer base, and broaden the product set. The individual will assist management in organizing tasks, time, resources, and personnel to create cohesive projects that consistently yield successful outcomes. Planning and organizing work will be essential, as the manager will need to set, prioritize, and adjust schedules to accommodate sudden changes or unexpected assignments. Documentation is a key responsibility, requiring thorough and professional recording of all communications, action plans, processes, issues, and problems. The Implementation Project Manager I will also coordinate, lead, and attend project meetings, conduct requirements reviews, and configure system setups as needed. Online training sessions will be conducted with institutions to instruct them on the products being implemented, and the manager will assist in creating and implementing efficiencies in processes identified during projects or reviews. Additionally, the Implementation Project Manager I will help develop workflows, processes, and procedures for new products or services, and will prepare both internal and customer-facing documentation such as user guides, training manuals, and communication templates. A strong understanding of customer implementation business needs is essential, as is the ability to advocate for customer priorities and build lasting relationships with clients.

Responsibilities

• Assist with multiple projects and related activities that are typically multi-departmental and regulatory, operational or strategic in scope.
• Clarify and define project requirements and deliver projects within necessary and agreed upon timelines.
• Develop working knowledge of project development process, working with internal managers and supervisors, communicating frequently and escalating issues as necessary.
• Utilize big picture analysis to identify efficiencies, opportunities, and strategies to increase departmental scope, customer base and/or expansion of product set.
• Assist management staff to organize tasks, time, resources, and people to create a project where all elements come together to repeatedly produce an end result.
• Plan and organize work by setting, prioritizing, and adjusting schedules to accommodate sudden changes or unexpected assignments.
• Document all communications, actions plans, processes, issues and problems thoroughly and professionally.
• Assist in coordinating, leading, and attending project meetings and other meetings as requested.
• Conduct requirements review and configure system setup as needed.
• Conduct online training with institutions, instructing them on all aspects of the products they are implementing.
• Assist in creating and implementing efficiencies in processes as identified during projects or process reviews.
• Assist in developing workflow, processes and procedures for new products or services.
• Assist in preparing internal and customer facing documentation such as user guides, training manuals and communication templates.

Requirements

• Bachelor's Degree in related field and/or commensurate experience.
• 2-4 years of experience in a system analyst and/or software implementation role.
• Project management experience is a plus.
• Experience preferred with SQL, HTML, XML.
• Experience with Microsoft Office (Word, Excel, PowerPoint, Project).
• Excellent organizational skills.
• Attention to detail with high quality standards.
• Ability to handle stressful situations and effectively work under pressure and timelines.
• Excellent interpersonal and verbal communication skills (in person, e-mail and by phone).
• Excellent written communication skills - Ability to build consensus and cooperation.
• Demonstrated leadership skills, maturity, understanding of people, and a cooperative attitude.
• High standards for productivity using effective organization, time management and prioritization skills.
• Demonstrated flexibility to respond to changing situations and meet current company needs and job demands.
• Self-motivated with the ability to work independently, as well as to work cooperatively as part of a team.
• Positive with a can-do attitude.
• The ability to follow projects through to successful completion.
• Ability to maintain a good working relationship with peers and internal contacts.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Generous earned time off
• 401K
• Student loan repayment
• Life insurance & AD&D insurance
• Employee assistance program
• Employee stock purchase program
• Tuition reimbursement
• Performance-based incentive pay
• Short- and long-term disability
• Robust wellness program