Implementation Project Manager I - HE Operations

$52,000 - $55,000/Yr

Nelnet - Baton Rouge, LA

Full-time - Entry Level

Baton Rouge, LA

Credit Intermediation and Related Activities

About the position

The Implementation Project Manager I - HE Operations at Nelnet is tasked with providing assistance for multiple projects that are typically multi-departmental and regulatory, operational, or strategic in nature. This role is crucial in ensuring that partner implementations are executed smoothly and efficiently. The Implementation Project Manager I will be responsible for clarifying and defining project requirements, ensuring that projects are delivered within the necessary and agreed-upon timelines. This position requires a deep understanding of the project development process, necessitating frequent communication with internal managers and supervisors, and the ability to escalate issues as necessary. In this role, the Implementation Project Manager I will utilize big picture analysis to identify efficiencies, opportunities, and strategies that can enhance departmental scope, expand the customer base, and broaden the product set. The individual will assist management staff in organizing tasks, time, resources, and personnel to create cohesive projects that consistently yield successful outcomes. Planning and organizing work will be essential, as the manager will need to set, prioritize, and adjust schedules to accommodate sudden changes or unexpected assignments. Documentation is a key component of this role; the Implementation Project Manager I will be responsible for thoroughly and professionally documenting all communications, action plans, processes, issues, and problems. The position also involves coordinating, leading, and attending project meetings, conducting requirements reviews, and configuring system setups as needed. Additionally, the manager will conduct online training sessions with institutions, instructing them on all aspects of the products they are implementing. The role includes assisting in the creation and implementation of efficiencies in processes identified during projects or process reviews, as well as developing workflows, processes, and procedures for new products or services. Finally, the Implementation Project Manager I will prepare internal and customer-facing documentation such as user guides, training manuals, and communication templates, while advocating for customer priorities and building strong relationships with clients.

Responsibilities

• Assist with multiple projects and related activities that are typically multi-departmental and regulatory, operational or strategic in scope.
• Clarify and define project requirements and deliver projects within necessary and agreed upon timelines.
• Develop working knowledge of project development process, working with internal managers and supervisors, communicating frequently and escalating issues as necessary.
• Utilize big picture analysis to identify efficiencies, opportunities, and strategies to increase departmental scope, customer base and/or expansion of product set.
• Organize tasks, time, resources, and people to create cohesive projects that yield successful outcomes.
• Plan and organize work by setting, prioritizing, and adjusting schedules to accommodate sudden changes or unexpected assignments.
• Document all communications, action plans, processes, issues and problems thoroughly and professionally.
• Coordinate, lead, and attend project meetings and other meetings as requested.
• Conduct requirements review and configure system setup as needed.
• Conduct online training with institutions, instructing them on all aspects of the products they are implementing.
• Assist in creating and implementing efficiencies in processes as identified during projects or process reviews.
• Assist in developing workflow, processes and procedures for new products or services.
• Prepare internal and customer facing documentation such as user guides, training manuals and communication templates.

Requirements

• Bachelor's Degree in related field and/or commensurate experience.
• 2-4 years of experience in a system analyst and/or software implementation role.
• Project management experience is a plus.
• Experience preferred with SQL, HTML, XML.
• Experience with Microsoft Office (Word, Excel, PowerPoint, Project).
• Excellent organizational skills.
• Attention to detail with high quality standards.
• Ability to handle stressful situations and effectively work under pressure and timelines.
• Excellent interpersonal and verbal communication skills (in person, e-mail and by phone).
• Excellent written communication skills.
• Ability to build consensus and cooperation.
• Demonstrated leadership skills, maturity, understanding of people, and a cooperative attitude.
• High standards for productivity using effective organization, time management and prioritization skills.
• Demonstrated flexibility to respond to changing situations and meet current company needs and job demands.
• Self-motivated with the ability to work independently, as well as to work cooperatively as part of a team.
• Positive with a can-do attitude.
• Ability to follow projects through to successful completion.
• Ability to maintain a good working relationship with peers and internal contacts.

Benefits

• Medical, dental, vision, HSA and FSA
• Generous earned time off
• 401K/student loan repayment
• Life insurance & AD&D insurance
• Employee assistance program
• Employee stock purchase program
• Tuition reimbursement
• Performance-based incentive pay
• Short- and long-term disability
• Robust wellness program