Implementation Project Manager I

ADP - Louisville, KY

Full-time

Louisville, KY

Professional, Scientific, and Technical Services

About the position

ADP is hiring an Implementation Project Manager I/Implementation Specialist. In this position, you will be the key client owner and single point of contact responsible for the project management of the entire implementation and/or merger and acquisition, from the point of sale through the transition to ongoing Client Services. You will engage with clients to ensure a successful implementation process, acting as the subject matter expert for all functional areas through ADP for the conversion. Your role will involve managing the work of several internal departments, clients, financial advisors, and the client's prior recordkeeper to ensure a seamless transition. At ADP, we are driven by your success. We engage your unique talents and perspectives and welcome your ideas on how to do things differently and better. In your efforts to achieve, learn, and grow, we support you all the way. If success motivates you, you belong at ADP. We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility. As the Implementation Project Manager, you will perform welcome calls to explain the implementation process to clients, ensuring they understand the actions they need to take for a successful implementation. You will assist clients with prior recordkeeper notifications, manage the transfer of plan assets, and establish payroll input calls to review payroll deductions and compliance coding. You will also be responsible for preparing and distributing all applicable client conversion communications and ensuring documentation meets department standards. Your role is critical, as failure to execute properly could lead to significant financial impacts for both ADP and the client.

Responsibilities

• Project manages work of several internal departments, client, financial advisors and client's prior recordkeeper to ensure a successful implementation.
• Perform welcome call and explain the implementation process to the client, ensuring the client understands actions they need to take in order to ensure a successful implementation.
• Assist client with prior recordkeeper notification and obtaining a liquidation date.
• Provide the client with a blackout notice and explain the legal responsibilities for providing the notice to their plan participants in a timely manner.
• Manage the transfer of plan assets and participant records by communicating directly with client's current providers and internal ADP departments.
• Establish Payroll Input call to review with client how to enter payroll deductions and compliance coding.
• Work with client, prior recordkeepers and internal ADP parties on missing information needed to complete conversion to ADP Retirement Services.
• Responsible for preparation and distribution of all applicable client conversion communication.
• Responsible for documentation based on department standards and coordination of seamless transition to Client Services.
• Monitors and communicates conversion status on a regular basis with client, sales and financial advisors.
• Evaluates, assesses and recommends solutions to questions/issues surfaced from client and internal departments regarding the implementation.
• Consulting with client on non-standard issues.
• Delivers ADP Mid Market Prototype Adoption Agreement and reviews elections with client from both a regulatory and ADP Retirement Services administration perspective.
• Work with the client and internal ADP groups on exception related processes requested by clients.
• Responsible for review of conversion data and records prior to plan being moved to production go-live.

Requirements

• 1-3 Years of directly related experience.
• A college degree is great but not required; having the skills to do the job is more important.
• Experience noted above, OR Military Experience.

Nice-to-haves

• Strong oral and written communication skills.
• Strong influence, prioritization, adaptability and multi-tasking skills.
• Able to apply recordkeeping and regulatory concepts and methodologies.
• Willingness to work overtime on occasion is preferable.
• Bilingual (English/Spanish) is encouraged.