Implementation Project Manager I

ADP - Florham Park, NJ

Full-time - Mid Level

Florham Park, NJ

Professional, Scientific, and Technical Services

About the position

ADP is hiring an Implementation Project Manager I/Implementation Specialist who will serve as the key client owner and single point of contact responsible for managing the entire implementation process from the point of sale through the transition to ongoing Client Services. This role is crucial for ensuring successful project management and client satisfaction during implementations and mergers and acquisitions.

Responsibilities

• Project manages work of several internal departments, client, financial advisors and client's prior recordkeeper to ensure a successful implementation.
• Perform welcome call and explain the implementation process to the client, ensuring they understand necessary actions for success.
• Assist client with prior recordkeeper notification and obtaining a liquidation date.
• Provide the client with a blackout notice and explain legal responsibilities for timely notice to plan participants.
• Manage the transfer of plan assets and participant records by communicating with current providers and internal ADP departments.
• Establish Payroll Input call to review payroll deductions and compliance coding with the client.
• Work with client and internal ADP parties on missing information needed for conversion to ADP Retirement Services.
• Responsible for preparation and distribution of all applicable client conversion communication.
• Coordinate seamless transition to Client Services and document based on department standards.
• Monitor and communicate conversion status regularly with client, sales, and financial advisors.
• Evaluate and recommend solutions to questions/issues surfaced from clients and internal departments regarding implementation.
• Deliver ADP Mid Market Prototype Adoption Agreement and review elections with the client.
• Work on exception-related processes requested by clients, including adding investments with restrictions and special blackout notifications.
• Review conversion data and records prior to plan go-live and communicate with client for data approvals.

Requirements

• 1-3 years of directly related experience.
• Strong oral and written communication skills.
• Ability to apply recordkeeping and regulatory concepts and methodologies.

Nice-to-haves

• Bilingual (English/Spanish) is encouraged but not required.
• Strong influence, prioritization, adaptability, and multi-tasking skills.

Benefits

• 401(k)