Implementation Project Manager

The Helper Bees - Austin, TX

Full-time - Mid Level

Remote - Austin, TX

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

As an Implementation Manager at The Helper Bees, you will lead the successful deployment of our product solutions across multiple business lines. This critical role focuses on scaling our implementation processes to accommodate a growing portfolio of insurance carriers and products. You will collaborate with cross-functional teams to ensure seamless onboarding, configuration, and delivery of our services while continuously improving the efficiency and scalability of the launch process. This position blends project management, client engagement, and optimization to drive success in a fast-paced, high-growth environment.

Responsibilities

• Manage and oversee the implementation specialists, assigning projects to the appropriate specialist based on expertise, workload, and project complexity.
• Ensure on-time and high-quality delivery product launches with our partners.
• Partner with the sales and account management teams to understand client-specific requirements and commitments, ensuring alignment during the launch process.
• Work closely with internal stakeholders, including operations, development, and product teams, to define implementation plans, timelines, and deliverables.
• Assist implementation specialists with defining project scopes, clarifying delivery timelines, and effectively managing partner expectations.
• Manage the integration of new product developments or features required for specific implementations, coordinating with the product and engineering teams.
• Develop and refine scalable processes, templates, and tools to streamline the implementation of solutions across multiple business lines.
• Conduct post-launch reviews to identify lessons learned and implement improvements for future launches.
• Monitor and report on key performance indicators (KPIs) related to launch success, including timelines, client satisfaction, and operational efficiency.

Requirements

• Proven track record of managing large-scale implementations, preferably in the insurtech or broader fintech/healthtech industries.
• Strong project management skills, including experience with tools like Jira, Asana, or equivalent.
• Excellent client relationship management skills, with the ability to translate technical concepts for non-technical stakeholders.
• Data-driven mindset with experience in analytics and the ability to uncover insights to improve processes.
• Familiarity with insurance lines such as Long-Term Care, Medicare Advantage, or Property & Casualty is a strong plus.
• Experience with Salesforce configuration and managing third-party contractors, particularly Salesforce engineers.
• Exceptional communication, collaboration, and leadership skills to coordinate across internal teams and external partners.
• Ability to operate in a fast-paced, high-growth environment, managing multiple priorities effectively.

Nice-to-haves

• Prior experience in scaling implementation processes in a startup or high-growth company is desirable.
• Experience in the healthcare industry is a plus!