Implementation Project Manager

Cintas - Mason, OH

Full-time - Mid Level

Mason, OH

Apparel Manufacturing

About the position

Cintas is seeking an Implementation Project Manager who will play a crucial role in providing strategic direction on opportunities with both new and existing customers. This position involves managing all customer-exclusive product projects to ensure they are profitable and sustainable. The Implementation Project Manager will be responsible for scheduling and leading regular communications with customers to gather and confirm their requirements, as well as coordinating both internal and external parties to ensure a successful product launch. This role also includes providing direction on product development to meet customer needs, developing profit models, creating initial forecasts, setting up business processes, and overseeing program launches and post-launch activities. The Implementation Project Manager will work closely with the department Director to complete activities related to qualifying and implementing new opportunities. The ideal candidate will have a strong background in project management, with at least three years of experience in operational or revenue-generating roles. They should possess excellent problem-solving skills and be adept at collaborating with various stakeholders. Effective verbal and written communication skills are essential, as the role requires conducting customer calls to gather information and requirements. The Implementation Project Manager will also be responsible for formulating and driving project strategies towards successful outcomes, ensuring that all projects align with the company's goals and customer expectations.

Responsibilities

• Provide strategic direction on opportunities with new and existing customers.
• Manage all customer exclusive product projects to ensure profitable and sustainable business.
• Schedule and lead regular customer communication to gather and confirm customer requirements.
• Coordinate internal and external parties to ensure a successful product launch.
• Provide direction on product development to meet customer requirements.
• Develop profit models and initial forecasts for projects.
• Set up business processes for new programs and oversee program launches.
• Conduct post-launch activities to ensure customer satisfaction and project success.
• Collaborate with the department Director to complete activities related to qualifying and implementing opportunities.

Requirements

• High School Diploma/GED; Bachelor's Degree preferred.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook) and intranet/internet.
• 3 years' project management experience with operational or revenue-generating responsibilities.
• Experience resolving problems through collaboration.
• Strong verbal and written communication skills with employees and customers at all levels of an organization.
• Experience conducting customer calls to gather information and requirements.
• Ability to formulate and drive project strategy towards a successful outcome.

Nice-to-haves

• PMI certification

Benefits

• Profit sharing
• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• Opportunities for advancement