Implementation & Project Supervisor

Surgical Solutions - Park Ridge, IL

Full-time

Park Ridge, IL

Repair and Maintenance

About the position

The Implementation and Project Supervisor role at Surgical Solutions, LLC is a pivotal position responsible for overseeing the planning, execution, and completion of projects aimed at enhancing the efficiency and effectiveness of sterile processing departments. This role is particularly focused on the implementation of new accounts, ensuring that all projects align with organizational goals and comply with regulatory standards. The supervisor will lead and manage various projects related to sterile processing, developing comprehensive project plans, timelines, and budgets while monitoring progress against established milestones. In addition to project management, the supervisor will collaborate with cross-functional teams, including surgical services, infection control, and quality assurance, to ensure successful project outcomes. Regular risk assessments will be conducted to identify potential challenges, and mitigation strategies will be implemented accordingly. The supervisor will facilitate regular project meetings, providing updates to stakeholders and ensuring clear communication throughout the project lifecycle. Analyzing project performance data and preparing reports will be essential to identify areas for improvement and optimize operations. Furthermore, the supervisor will play a crucial role in training and mentoring team members on project management best practices and sterile processing protocols, ensuring that the team is well-equipped to meet the demands of the role. The Implementation Supervisor will also outline and execute project plans for the successful implementation of new accounts, acting as a key leader within the organization. This includes leading safety and service quality improvement efforts consistent with internal and external standards, such as JCAHO and CMS. The supervisor will create, implement, and share operating processes that drive efficiency and operational performance, while also developing and monitoring Key Performance Indicators (KPIs) related to account and overall company performance. Building and maintaining strong relationships with hospital administration, surgeons, and other OR staff will be critical, as will regular communication with senior leadership to identify opportunities and challenges during new account implementation. Additional responsibilities include inventorying existing equipment and instruments within new accounts, documenting new requests for Account Services and Purchasing, and educating hospital teams on Surgical Solutions' services. The supervisor will also manage the performance of Implementation Technicians, assist in performance counseling and coaching, and support recruiting and interviewing efforts for the new account's permanent team. Onboarding new Technicians and providing on-the-job training will be essential, as will identifying potential talent for management positions and providing leadership training to those identified. The supervisor will support operational needs at all current hospital accounts and provide timely and accurate reporting as required by the hospital account, ensuring that the schedule of team members during the implementation process is properly overseen. Lastly, the supervisor will act as a communication liaison between implementation teams and internal corporate departments.

Responsibilities

• Lead and manage projects related to sterile processing, ensuring alignment with organizational goals and compliance with regulatory standards.
• Develop project plans, timelines, and budgets and monitor progress against established milestones.
• Collaborate with cross-functional teams, including surgical services, infection control, and quality assurance, to ensure successful project outcomes.
• Conduct risk assessments and implement mitigation strategies to address potential project challenges.
• Facilitate regular project meetings, providing updates to stakeholders and ensuring clear communication throughout the project lifecycle.
• Analyze project performance data and prepare reports to identify areas for improvement and optimize operations.
• Train and mentor team members on project management best practices and sterile processing protocols.
• Outline and execute a project plan for successful implementation of new accounts.
• Lead the company's safety and service quality improvement efforts consistent with internal and relevant external standards.
• Create, implement, and share operating processes which drive efficiency and operational performance.
• Develop and monitor Key Performance Indicators (KPIs) related to per account and overall company operating performance.
• Build and maintain strong relationships with hospital administration, surgeons, and other OR staff.
• Communicate regularly with senior leadership during new account implementation to identify opportunities and challenges.
• Inventory existing equipment and instruments within new accounts; document new requests to share with Account Services and Purchasing.
• Educate hospital teams on Surgical Solutions' services, as appropriate.
• Supervise and manage Implementation Technician's performance; assess and investigate personnel problems; assist in administering performance counseling and coaching when deemed appropriate.
• Assist with the supervision as needed for the Implementation team's travel and reimbursement expenses.
• Support recruiting and interviewing efforts for the new account's permanent team.
• Help onboard new Technicians, orienting them to relevant hospital protocols and procedures.
• Provide on-the-job training for new hires and re-training for any current staff members.
• Identify potential talent for management positions at new accounts and provide leadership training to those identified.
• Support operational needs at all current hospital accounts.
• Provide timely and accurate reporting as required by the hospital account.
• Properly oversee the schedule of team members during the implementation process.
• Act as a communication liaison between implementation teams and internal corporate departments.

Requirements

• Proven experience in project management, particularly in sterile processing or healthcare environments.
• Strong leadership skills with the ability to manage cross-functional teams effectively.
• Excellent communication and interpersonal skills to build relationships with stakeholders.
• Ability to develop and monitor project plans, timelines, and budgets.
• Experience in conducting risk assessments and implementing mitigation strategies.
• Knowledge of regulatory standards related to sterile processing and healthcare operations.
• Strong analytical skills to assess project performance data and identify areas for improvement.
• Experience in training and mentoring team members on best practices.

Nice-to-haves

• Certification in project management (PMP or similar).
• Experience with sterile processing protocols and procedures.
• Familiarity with healthcare regulations and compliance standards.
• Previous experience in a supervisory or leadership role.

Benefits

• Leadership training provided
• On-the-job training