Implementation Services Manager

$85,000 - $100,000/Yr

Primary Recruiting Services - Tampa, FL

Full-time - Mid Level

Tampa, FL

About the position

The Manager, Implementation Services will lead the successful delivery of telecom services, ensuring projects are completed on time and meet client requirements. This role involves managing a team, overseeing the implementation process, and maintaining high service standards while providing excellent customer service.

Responsibilities

• Lead and facilitate the successful delivery of telecom services.
• Manage and mentor a team responsible for service delivery and implementation.
• Oversee the entire implementation process from service provisioning to customer onboarding.
• Act as the primary point of contact for clients during the implementation phase.
• Manage escalations and troubleshoot issues during service delivery.
• Provide leadership in improving processes related to service delivery and customer service.
• Ensure smooth transition from sales to the support team after service delivery objectives are achieved.
• Provide regular activity reports to leadership and customers.

Requirements

• 3+ years of project management experience, preferably with tools like Microsoft Project.
• 3+ years of management experience in a customer-facing role.
• 5+ years of experience in customer service within the telecommunications industry.
• Advanced knowledge of telecommunications, service delivery, and provisioning processes.
• Strong leadership and team management skills.

Nice-to-haves

• Experience with managing large-scale telecom implementations.

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Paid holidays
• Paid time off
• Vision insurance