Implementation Specialist - Customer Success

About the position

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. The Digital Technologies Business Unit (DTBU) is implementing cutting-edge AI technology, computer vision, and augmented reality in the operating room (OR) to augment surgical coaching, and eventually, performance. Our goal is to deliver safer surgery around the world. Our Touch SurgeryTM Video solution is an innovative video management and data analytics platform for hospitals that includes the DS1 Computer, our first OR device, allowing surgeons, OR team members, and trainees to securely access videos of their procedures shortly after surgery. The device uses AI to automatically process and upload videos. Our surgical training platform is the award-winning Touch SurgeryTM application that provides safe and accessible training for surgeons and other health care professionals. Our newly launched Touch SurgeryTM Livestream platform brings the best surgical practices directly to surgical teams, no matter where they are, creating an immersive learning environment that transcends physical boundaries. As we expand the Touch SurgeryTM Ecosystem in the US, this is an exciting opportunity to join the company and charter the next frontier. As an Implementation Specialist, you will take on a pivotal role in advancing our implementation projects. As part of the Customer Success team, your responsibilities will follow the customer journey, including pre-sales, implementation, Go-live and post-Go-live. You'll be a part of a Global team, and a key partner to sales, product and engineering teams.

Responsibilities

• Execute multiple concurrent full-cycle implementations of Touch Surgery Ecosystem at major hospital systems
• Engage with clinical and administrative stakeholders and ensure polished communication and collaboration throughout each deployment project with Surgeons, Nurses, OR Managers, Residents, Hospital IT and Biomedical Engineering
• Develop and maintain a deep understanding of the Touch Surgery Ecosystem
• Lead Kickoff and Training Presentations for clinical audiences and provide Go-Live support in the operating room
• Test and install our hardware solutions in live operating rooms prior to deployment, including network configuration
• Partner with the sales team and support pre-sales activities, leveraging Medtronic's expert teams when required

Requirements

• Bachelors degree required
• Previous minimum experience of 2 years working in hospital Operating Rooms/Procedural rooms from either a clinical, technology, consultancy or medical device perspective
• Experience with video/imaging systems in the Operating Room
• Ability to communicate and influence effectively across multiple internal teams and customer departments
• Ability to travel 75-100% of the time, as needed, to customer sites
• Must live in the North East Territory

Nice-to-haves

• Strong project management skills and experience with project management tools are prioritized
• Experience with Healthcare IT is preferred, including network configuration and live streaming technologies
• Experience with driving the adoption of digital technologies
• Ability to work remotely and productively for an international company spanning multiple time zones across the US and Europe

Benefits

• Health, Dental and vision insurance
• Health Savings Account
• Healthcare Flexible Spending Account
• Life insurance
• Long-term disability leave
• Dependent daycare spending account
• Tuition assistance/reimbursement
• Simple Steps (global well-being program)
• Incentive plans
• 401(k) plan plus employer contribution and match
• Short-term disability
• Paid time off
• Paid holidays
• Employee Stock Purchase Plan
• Employee Assistance Program
• Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
• Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)