About the position
ADP is hiring an Implementation Specialist. In this role, you will be part of the "new client welcome committee" with a unique twist. As an Implementation Specialist, your primary responsibility will be to onboard new clients and ensure they are comfortable using ADP's products and services. Your goal is to not only meet but exceed client expectations, ensuring that they derive maximum value from the solutions provided. You will receive support every step of the way through ADP's award-winning training programs and world-class service guidelines, allowing you to make a significant impact while gaining the knowledge and expertise necessary for career growth. ADP is a global leader in human resources technology, offering advanced payroll, tax, human resources, benefits, and more, enhanced by AI and machine learning. The company prides itself on cultivating an inclusive culture that welcomes diverse ideas, encourages innovation, and values belonging. ADP has received numerous accolades for its commitment to diversity, equity, and inclusion, including recognition as a DiversityInc® Top 50 Company and awards for being a top employer for women, LGBTQ+, and multicultural talent. This role is an opportunity to join a company that values its people and is committed to creating a positive work environment. As an Implementation Specialist, you will consult with clients to deliver comprehensive ADP solutions, implement ADP technologies by analyzing existing systems and business processes, and partner internally with ADP associates in sales and customer service. Your ability to multi-task and communicate effectively will be essential for success in this role, as you will be managing multiple time-sensitive projects and sharing critical information clearly and concisely.
Responsibilities
- Consult with clients to deliver a comprehensive ADP solution by understanding their business needs.
- Implement ADP technologies by analyzing existing systems, interface requirements, and business processes.
- Incorporate new processes, tools, and approaches when recommending and implementing the ADP solution.
- Partner internally with ADP associates in sales and customer service to exchange routine information regarding client projects.
- Multi-task and communicate effectively, managing multiple time-sensitive follow-ups and projects.
Requirements
- At least three years of experience working in a client service/customer service environment.
- At least one year of business consulting experience.
- A college degree is preferred but not required; relevant experience or military experience is acceptable.
Nice-to-haves
- Bilingual - English/Spanish
Benefits
- Best-in-class benefits starting on Day 1.
- Ongoing training, development, and mentorship opportunities.
- Company-paid time off for volunteering activities.
- Support for mental health and well-being.
