Implementation Specialist - Payroll

ADP - Maitland, FL

Full-time - Entry Level

Maitland, FL

Professional, Scientific, and Technical Services

About the position

As a Client Onboarding Specialist at ADP, you will play a crucial role in facilitating the relationship between ADP and mid-sized business clients after a sale. Your primary responsibility will be to ensure a seamless implementation of ADP's payroll and HR solutions, helping clients achieve long-term success. This position requires building strong relationships with clients, understanding their unique business needs, and guiding them through the onboarding process to ensure they are comfortable and proficient with ADP's products and services.

Responsibilities

• Onboard Clients by creating exceptional onboarding experiences for each product or service implementation.
• Implement ADP Technologies by consulting with clients and analyzing existing systems, interface requirements, and business processes to deliver comprehensive ADP solutions.
• Partner Internally with ADP associates in sales and customer service, exchanging routine information with the client project team regarding priorities, timeliness, and issues.
• Multi-Task & Communicate by managing multiple time-sensitive projects and sharing essential information with clients and internal teams.
• Organize daily schedules to handle a high volume of inbound calls, especially during peak seasons.

Requirements

• High School Diploma
• Basic project management skills
• Ability to work overtime hours during peak seasons
• Military Experience is valued and recognized.

Nice-to-haves

• A college degree is preferred but not required.

Benefits

• Best-in-class benefits starting on Day 1
• Company-paid time off for volunteering
• Focus on mental health and well-being
• Opportunities to join Business Resource Groups for networking and support