Implementation Specialist (Project Manager) On-Site

Core Sound Imaging - Raleigh, NC

Full-time - Mid Level

Raleigh, NC

1,001-5,000 employees

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

The Implementation Specialist (Project Manager) at Core Sound Imaging, Inc. is responsible for leading new clients through the implementation of workflow solutions, ensuring a smooth transition and successful adoption of the software. This role involves managing projects, coordinating with internal teams, and providing training and support to clients. The ideal candidate will have strong communication skills, a background in clinical information systems, and the ability to adapt solutions to meet client needs.

Responsibilities

• Schedule kickoff and status calls with clients
• Manage implementation projects in a timely and effective manner
• Identify additional client needs and work to provide solutions
• Coordinate efforts of internal processes to ensure client needs are met
• Look for opportunities for process improvement in the implementation process
• Coordinate efforts between training, support, and implementation teams
• Conduct initial customer assessment and establish customized implementation plan
• Deliver remote coaching to customers utilizing remote software tools
• Deliver supplemental application training as necessary
• Support the client's implementation activities and schedule
• Conduct occasional on-site customer visits after initial training
• Assist with development and improvement of implementation and training process
• Attend development review meetings to learn of new features and training needs

Requirements

• Equivalent to completion of 4-years of college-level coursework in a related field
• Experience sufficient to successfully perform the essential duties of the job
• Strong Clinical Information Systems knowledge
• EMR/HIS/RIS training/onboarding experience is a plus
• Strong interpersonal skills with a high degree of self-motivation
• Excellent communication skills to interface and influence at multiple organization levels
• PC skills, including advanced knowledge of Microsoft Office products
• Experience developing and implementing training programs
• Ability to learn and apply new technologies quickly
• Excellent problem-solving abilities
• Ability to work both independently and as part of a team
• Ability to multi-task in a dynamic environment
• Medical imaging knowledge is a plus
• Excellent verbal and communication skills

Nice-to-haves

• Clinical certification and/or medical device experience