Implementation Team Manager - Atlanta, GA Based

Carbyne (Previously Reporty) - Atlanta, GA

Full-time - Manager

Atlanta, GA

101-250 employees

Professional, Scientific, and Technical Services

About the position

The Implementation Team Manager at Carbyne is responsible for leading a team of engineers focused on deploying and integrating call-handling solutions for public safety agencies. This role combines technical leadership with people management, ensuring successful project execution and exceptional customer service. The manager will foster a collaborative team environment while continuously improving deployment processes and maintaining strong customer relations.

Responsibilities

• Build and lead a high-performing team of engineers focused on successful deployments and customer service.
• Plan, design, and execute end-to-end deployment projects for cloud call-handling solutions.
• Provide advanced technical training and knowledge transfer to customers during the deployment process.
• Collaborate with engineering teams on complex technical solutions and troubleshooting.
• Act as a trusted advisor to customers, providing ongoing support during deployment and post-implementation assistance.
• Continuously improve deployment processes and documentation for efficiency and scalability.
• Work effectively across internal teams to ensure seamless project delivery and maintain communication with senior leadership.

Requirements

• Bachelor's degree in a technical field or equivalent experience.
• At least 4 years of experience as a team manager with similar responsibilities, including project management experience.
• At least 10 years of experience in a technical role related to VoIP (e.g., PBX, Call Center).
• Proven knowledge of AWS cloud infrastructure.
• Hands-on experience with a 'lead by example' management style.
• Proven experience in planning, executing, and delivering complex projects.
• Strong communication, interpersonal, and conflict-resolution skills.
• Ability to manage multiple priorities and work effectively under pressure.
• Excellent analytical and problem-solving skills.
• Experience with network infrastructure, including routers, firewalls, and the OSI model.
• Ability to travel 30% of the time.

Nice-to-haves

• Experience with the public safety industry (ENP Certification/NG911).
• Knowledge of Cisco UCS and/or FreeSWITCH.
• Experience with monitoring platforms, SNMP, and Syslog protocols.
• Windows server/workstation support experience.
• Knowledge of streaming technologies (SIP, RTSP, RTMP, SIP-to-PSTN gateways, SIP Trunk, Wowza, WebRTC).
• SQL querying skills.
• PowerShell scripting experience.
• Additional languages.

Benefits

• Comprehensive medical, dental, and vision insurance
• 401k, matching up to 4% of your salary
• Parental Leave Policy
• Unlimited vacation days
• Sick days
• Competitive options plan
• Health and Wellness Benefits