Implementations Technical Manager

$105,000 - $115,000/Yr

Euronet Worldwide - Little Rock, AR

posted 3 months ago

Full-time - Senior
Little Rock, AR
Professional, Scientific, and Technical Services

About the position

Euronet Software Solutions (Euronet USA, LLC) is a wholly owned subsidiary of Euronet, dedicated to developing and evolving the payment technologies that power Euronet's global operations. We are currently seeking an Implementations Technical Manager to join our global team in Little Rock, Arkansas. This role offers a unique opportunity to be part of an innovative company that is shaping the future of finance. The Implementations Technical Manager will be responsible for the direct supervision of technical resources within the Euronet software Implementations and Project Services department. This position requires active participation in the installation and activation of Euronet software at customer locations, with a particular focus on the new REN product suites and related projects. The role includes resource assignment for implementation projects and providing assistance to team members throughout various stages of the project life cycle. In addition to technical oversight, the Implementations Technical Manager will work closely with clients and Euronet project managers during the implementation phases of software projects. This includes coordinating with sales on scoping and pricing activities, as well as consulting with clients regarding the implementation of software solutions in their environments. The position is pivotal in ensuring that projects are delivered on time and meet client expectations, thereby contributing to overall customer satisfaction.

Responsibilities

  • Facilitate assignment of projects
  • Mentor and train staff as required
  • Report certain quarterly statistics for Vice President of Implementations
  • Conduct periodic reviews and meetings with project managers or other staff members
  • Work with staff to schedule vacation requests while coordinating proper project coverage
  • Monitor time accounting
  • Work to develop efficiency in project installation methodology
  • Review software builds and standard data options
  • Assist in the Implementations quality control initiative
  • Provide technical support to team members to ensure smooth deliverables and project milestone achievements
  • Actively engage in projects as needed to facilitate software installation and customer satisfaction
  • Provide sales support where required

Requirements

  • Bachelor's degree in computer science, business, accounting, or a related academic field or 5 years comparable experience
  • Experience or exposure to Euronet REN product Suites
  • Minimum of 5 years experience in the installation of Euronet software or other financial oriented software
  • Experience on the AS/400 or IBM iSeries platform and OS/400 operating system
  • RPG III and/or RPG IV programming experience
  • Working knowledge of Linux and Windows operating systems
  • Experience with relational databases (MySQL, MariaDB, Oracle)
  • Experience with containerization and orchestration (Docker, Kubernetes)
  • Banking or Finance experience
  • Completion of management or supervisor training classes

Nice-to-haves

  • Experience on the AS/400 or IBM iSeries platform
  • RPG III and/or RPG IV programming experience
  • Banking or Finance experience

Benefits

  • Employee stock purchase plan
  • Paid holidays
  • Disability insurance
  • Dental insurance
  • 401(k)
  • Tuition reimbursement
  • Paid time off
  • Vision insurance
  • Life insurance
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