Phoenix Freight Services L.L.C - Itasca, IL
posted 2 months ago
The Import Operations Specialist at Phoenix International Freight Services, Inc. plays a crucial role in managing the day-to-day operations, communications, and processes related to air and ocean import shipments, customs brokerage, and domestic cargo. This position is integral to ensuring that shipments are processed efficiently and accurately, maintaining high standards of customer service and operational excellence. The specialist will be responsible for opening operation files for import shipments and monitoring all assigned shipments until their completion. This includes daily communications with customers, overseas offices and agents, local partners, and service providers to ensure smooth operations and timely updates. In addition to managing shipments, the Import Operations Specialist will ensure accurate customer billing and agent invoicing, handle quotation requests from operational partners and agents, and work closely with overseas offices to resolve any issues that may arise. The role requires a thorough review of standard operating procedures to ensure compliance with government regulations, as well as a commitment to maintaining the highest level of data quality and integrity by processing shipments accurately. The specialist will also be responsible for reporting any anomalies in operations and new customer requirements to management, facilitating decisions on additional service requirements. Other duties may be assigned by management as needed. Phoenix International is a privately-owned global logistics company that emphasizes quality freight forwarding and a collaborative employee/customer experience. The company is guided by core values of experience, innovation, trust, and passion, which are reflected in its positive, support-focused culture and commitment to work/life balance. Employees have direct access to leadership and are encouraged to grow within the company, making this an excellent opportunity for career advancement.