Import Sales

Pohanka Hyundai Capitol Heights - Forestville, MD

Full-time - Mid Level

Forestville, MD

11-50 employees

About the position

We are seeking a General Sales Manager (GSM) to join the Pohanka Family of Dealerships, focused on delivering an excellent customer experience and fostering long-term relationships with customers. This role is pivotal in ensuring customer retention and profitability within the sales department, which encompasses new and used vehicle sales, finance, and internet sales.

Responsibilities

• Train, develop, and lead a sales team.
• Maintain profitability of the sales teams.
• Manage all showroom activities and ensure high customer satisfaction index (CSI) scores.
• Hire, motivate, and monitor the performance of the New & Used team, Internet Sales, Finance Managers, and Service Drive Sales.
• Conduct daily and weekly sales training meetings for team members.
• Coach both new and experienced sales representatives on best practices for improving performance.
• Ensure proper follow-up of all prospective buyers by developing, implementing, and monitoring a CRM system.
• Establish delivery procedures and ensure delivery includes an introduction to the service department and scheduling of the first service appointment.
• Achieve forecasted goals and objectives for dealership and OEM sales, gross, and key expenses on a monthly and annual basis.

Requirements

• General Sales Manager experience is required.
• Proven success in coaching and training a team of sales consultants.
• Valid driver's license.
• Willingness to submit to a background check and drug screen.

Benefits

• Health & Dental insurance
• 401(k) with company contribution
• Paid vacation