Deringer - Buffalo, NY
posted 1 day ago
Remote - Buffalo, NY
Support Activities for Transportation
About the position
This is a remote role supporting the eastern and Central time zone but candidates should be able to attend in-office trainings or meetings. The schedule will be for the second shift, running from 3:00 PM to 11:00 PM Eastern time. The primary responsibility of this position is to process and integrate customer data, assisting with the movement of goods between international borders.
Responsibilities
- Serves as the customer service liaison between the company and the customer(s)
- Resolves problems (i.e. billing, tracking shipments) and handles customer concerns. Builds relationships with customers.
- Processes Customs and PGA (Participating Government Agency) entries for clearance of goods into the United States
- Has experience specific to client submission requirements and clearance of specific commodities
- Opens files, enters notes, information and document requests in corporate systems
- Reviews commercial invoice for proper information
- Reviews documentation or issues documents to meet government regulations and carrier regulations
- Convert and verify shipment weight, volume and foreign currency
- Sends information/document requests to company's employees, suppliers, service providers and/or U.S. government agencies as needed
- Communicates with specific offices, departments, and teams on all issues affecting customs brokerage
- Ensures compliance with regards to U.S. Government regulatory agencies such as FDA, EPA, USFWS, etc.
- Coordinates shipping details with U.S. forwarders, steamship lines, airlines, agents, etc.
- Maintains communication with customers, carriers and vendors
- Coordinates shipments from airline, ocean piers and CFS (container freight station) to customer/consignee destination
- Coordinates pick-ups and invoices files
- Stays up-to-date on regulations, laws, guidelines and Deringer requirements. Acts as a resource to internal and external clients.
- Handles accounting processes accurately and in a timely manner
- Ensures email and telephone calls are promptly and professionally answered
- Handles confidential information. May give instruction to colleagues and is expected to make recommendations to improve processes and the functioning of the department and/or company
- Other duties as required and assigned
Requirements
- High School Diploma/GED
- 1+ year(s) of previous industry experience
- Experience with the Microsoft Office Suites
