In House Marketing Assistant Manager

Wyndham Hotels & Resorts - Shawnee, KS

Full-time - Entry Level

Shawnee, KS

10,001+ employees

Accommodation

About the position

At Travel + Leisure Co., our mission is to put the world on vacation, and we are looking for an individual to assist the In-House Marketing Manager in overseeing the daily operations and productivity of the In-House Marketing Team. This role is crucial in ensuring that our marketing efforts are effective and that our team is well-managed and motivated. The successful candidate will play a key role in the interviewing, hiring, supervision, training, development, and performance management of associates within the team. The In-House Marketing Assistant will be responsible for the direct supervision of the In-House Marketing staff, which includes interviewing, hiring, and training new associates. This position requires planning, assigning, and directing work, conducting performance reviews, and providing motivation and rewards to team members. In cases where disciplinary action is necessary, the assistant will also be involved in conflict resolution and termination processes. This responsibility accounts for approximately 45% of the role's time. In addition to staff management, the assistant will maintain total site marketing penetration standards set by management. This includes running daily reports such as the Daily Arrival Report, Daily In-House Report, and Owner Arrival Report. The assistant will prepare daily and weekly status reports that include show factors and penetration rates, ensuring they are submitted in a timely manner for corporate deadlines. This reporting responsibility will take up about 30% of the role's time. Coordination with In-House and Front Line sales management is also a key aspect of this position, particularly regarding available tour seats and potential tour flow. The assistant will work closely with sales to address any new or changing marketing programs, which will take up about 10% of their time. Additionally, the assistant will maintain copies of invitations and daily tour manifests for reference, resolve issues related to tour statuses and bookings, and order and maintain departmental supplies. Other duties may be assigned as needed, accounting for the remaining 5% of the role's time.

Responsibilities

• Direct supervision of In-House Marketing staff: interview, hire and train associates; plan, assign and direct work; conduct performance reviews; motivate, reward, and provide disciplinary action when necessary.
• Maintain total site marketing penetration standards set by management; run daily reports including Daily Arrival Report, Daily In-House Report, and Owner Arrival report; prepare daily and weekly status reports for corporate deadlines.
• Coordinate with In-House and Front Line sales management regarding tour seats available and potential tour flow; coordinate with sales regarding new/changes in marketing programs.
• Maintain copies of invitations and daily tour manifests; resolve issues pertaining to tour statuses, bookings, coding, etc.; order and maintain departmental supplies.
• Other duties as assigned.

Requirements

• Must have Timeshare/Vacation Ownership Experience.
• High School Diploma, GED, or equivalent.
• Two (2) years marketing experience required, primarily in vacation ownership industry.
• Excellent verbal and written communication skills; must maintain a high level of professionalism at all times.
• Ability to effectively coach, counsel and motivate direct reports.
• Provide exceptional customer service; must be able to communicate in a positive and effective manner when dealing with upset owners.
• Ability to efficiently multi-task and negotiate effectively.
• Working knowledge of marketing databases.
• Ability to recruit, train and develop employees.
• Ability to lead by example; detail oriented and accurate.
• Ability to carry out responsibilities in accordance with the organization's policies and applicable laws.
• Demonstrated problem solving ability.
• Maintain up to date knowledge on all company systems such as; Mainframe, Focus and CRS.

Benefits

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Paid time off, parental leave and holidays (depending on position)
• Wish day paid time to volunteer at an approved organization
• 401k with employer match (subject to eligibility requirements)
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program