In-House Marketing Manager

$45,000 - $45,000/Yr

Kings Creek - Williamsburg, VA

Full-time - Mid Level

Williamsburg, VA

Merchant Wholesalers, Nondurable Goods

About the position

The In-House Marketing Manager is responsible for leading the In-House department, focusing on training staff, developing the In-House program, and generating tours for timeshare solicitation. This role involves managing personnel, setting tour goals, and providing concierge services to owners and guests, while ensuring compliance with company policies and maintaining high levels of tour production and sales.

Responsibilities

• Managing and supervising personnel, including hiring, firing, performance evaluation, training, and scheduling.
• Growing and developing the In-House program to maximize tour production and sales.
• Working with the Senior Marketing Manager to address departmental changes and challenges.
• Setting tour goals and communicating performance expectations with team members.
• Representing sales/marketing at check-in on tour days and waves.
• Booking owners and guests for timeshare tours both at check-in and via telephone.
• Providing concierge services to owners and guests.
• Assisting owners and guests with issues by referring them to appropriate departments.
• Entering booking data into CRMS for generating tour arrival reports.
• Planning and hosting events for owners and guests throughout the week.
• Soliciting and booking owners for special events and face-to-face packages.
• Creating and delivering invitations and correspondence to generate tours.
• Maintaining tour volume, gifting limits, and penetration goals as dictated by management.
• Performing additional duties as needed to address business needs.

Requirements

• Previous management and/or supervisory experience.
• General knowledge of vacation ownership concepts and travel exchange companies.
• Knowledge of standard office practices, procedures, routines, and equipment.
• Proficiency in Microsoft Office products and general computer skills.
• Ability to exhibit employee development and performance management skills.
• Excellent organizational skills with the ability to multitask.
• Ability to work independently and seek out answers.
• Conflict resolution and management skills.
• Ability to supervise, lead, mentor, and train staff.
• Effective communication skills, both verbal and written.
• Ability to establish and maintain effective working relationships.
• Analytical and problem-solving skills.

Nice-to-haves

• Knowledge of Spinnaker Resorts and/or the timeshare industry.
• Prior experience in Sales/Customer Service.

Benefits

• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance