InRoom Dining Server

Ritz-Carlton - Greensboro, GA

Full-time - Entry Level

Greensboro, GA

51-100 employees

Accommodation

About the position

The position involves serving food and beverages to guests, ensuring a high standard of service in line with The Ritz-Carlton's Gold Standards. The role requires effective communication with both guests and kitchen staff, maintaining cleanliness, and completing various closing duties. The ideal candidate will contribute to a positive guest experience while adhering to safety and company policies.

Responsibilities

• Serve food courses and alcoholic beverages to guests.
• Set tables according to the type of event and service standards.
• Answer questions on menu selections.
• Communicate with the kitchen regarding menu questions, wait times, re-cook orders, and product availability.
• Record transactions in the MICROS system at the time of order.
• Check in with guests to ensure satisfaction with each food course and/or beverages.
• Maintain cleanliness of work areas, china, glass, etc., throughout the day.
• Complete closing duties, including restocking items and turning off lights.
• Present physical and accurate checks to guests and process payments.
• Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to the manager.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Develop and maintain positive working relationships with others and support team goals.
• Ensure adherence to quality expectations and standards.
• Read and visually verify information in various formats.
• Stand, sit, or walk for an extended period or entire work shift.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 50 pounds with assistance.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Perform other reasonable job duties as requested by Supervisors.

Requirements

• High school diploma or G.E.D. equivalent.
• At least 1 year of related work experience.
• No supervisory experience required.
• No specific license or certification required.

Benefits

• Opportunity to work in a diverse and inclusive environment.
• Chance to be part of a globally recognized luxury hospitality brand.
• Professional development and training opportunities.