Swarovski - New York, NY
posted 7 days ago
Full-time - Mid Level
New York, NY
10,001+ employees
Machinery Manufacturing
About the position
At Swarovski, where innovation meets inspiration, our In Store Coaches are our ultimate advocates, providing our customers with extraordinary service and an awe-inspiring brand experience. We are searching for a motivated In Store Coach for our Flagship location to place crystal into the hearts and hands of our customers, to lead and grow a team with passion and enthusiasm and make dreams come true. Join us if you are looking for a rewarding role within a diverse team that is pushing boundaries and shares your real passion for fashion and jewelry. Be part of a truly iconic global brand, learn and grow with us. A world of wonder awaits you.
Responsibilities
- Lead a culture of in-store coaching, with a priority on Sales Consultants personal development needs
- Be an advocate and role model in store coaching, demonstrating with active passion and enthusiasm
- Maintain an active presence on the sales floor, observing interactions with customers to ensure true transfer of training content
- Coach individual team members to draw out their own solution to improve and develop (service, customer engagement, service and selling skills, styling, product training, fashion knowledge)
- Collaborate with the Customer Experience Store Manager and Head of Flagship on improving the customer experience
- Facilitate the on-boarding of new starters, in-store
Requirements
- Experience working in a multi-cultural retail environment
- Experience in luxury, Fashion/Cosmetics/Lifestyle Brands
- Passion for people development and learning
- Digital proficiency and growth mindset
- A winning personality to easily establish trustful relationships
Benefits
- Swarovski products discounts
- Employee Assistance Program
- Volunteering leave
- Learning and development programs
