Inbound Call Center Representative

United Strategies-posted about 1 year ago
Full-time
Kansas City, MO
Professional, Scientific, and Technical Services
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The Inbound Call Center Representative plays a crucial role in maintaining high standards of service by managing incoming customer calls, addressing inquiries, and providing effective solutions. This position is essential for creating positive experiences for clients and ensuring customer satisfaction.

  • Answer inbound calls promptly and professionally, addressing customer inquiries and providing accurate information.
  • Identify customer needs and provide appropriate solutions, ensuring customer satisfaction.
  • Document customer interactions and follow up on any outstanding issues as required.
  • Manage various customer requests, including order processing, billing inquiries, and service issues.
  • Maintain a thorough understanding of our products and services to effectively address inquiries.
  • Work collaboratively with team members to improve processes and enhance service delivery.
  • Participate in ongoing training and development to stay updated on policies and procedures.
  • 1-2 years of experience in a customer service or call center environment preferred.
  • Excellent verbal communication skills and a friendly, professional demeanour.
  • Strong problem-solving skills and the ability to think on your feet.
  • Proficient in using a computer and customer management software.
  • Ability to handle high call volumes while maintaining attention to detail.
  • A positive attitude and a passion for assisting others.
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