Inbound Call Center Support (Multiple Openings)

About the position

As a Customer Service Representative at Aston Carter, you will work in a fast-paced call center environment in Tempe, AZ, providing support to drivers across the country through two-way audio and video communication. Your role will involve verifying truck specifications, coordinating updates, and managing gate operations to facilitate smooth warehouse and distribution center operations. This position requires strong attention to detail, excellent communication skills, and the ability to handle a high volume of calls daily.

Responsibilities

• Support drivers using two-way audio and video communication
• Verify and identify necessary specifications on trucks and trailers
• Coordinate and communicate updates with all parties involved in warehouse and distribution center operations
• Manage gate operations to allow onsite associates to focus on their tasks
• Communicate clearly with approximately 150 drivers daily via phone calls at our call center in Tempe, AZ

Requirements

• Customer service experience
• Proficiency in Microsoft Office
• Strong phone etiquette
• Ability to follow standard operating procedures and strong problem-solving skills
• Proficiency in Microsoft Excel
• Ability to multi-task and work on multiple projects
• Quick learning capability and ability to work in a fast-paced environment

Nice-to-haves

• One year or more of high-volume customer support experience (call center preferred)
• Experience in retail customer service
• Great customer skills and awareness
• Excellent communication and people skills

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)