Inbound Call Operator

$37,066 - $41,122/Yr

Service Friendly - Jeannette, PA

Full-time - Entry Level

Jeannette, PA

About the position

We are seeking a dedicated Inbound Call Operator to join our dynamic team. This role is essential in providing exceptional customer service and support to our clients. The ideal candidate will possess strong communication skills, a customer-focused mindset, and the ability to handle inquiries efficiently. If you are passionate about helping others and thrive in a fast-paced environment, we encourage you to apply.

Responsibilities

• Handle inbound calls from customers with professionalism and courtesy.
• Provide accurate information regarding products and services.
• Assist customers with inquiries, complaints, and requests effectively.
• Maintain detailed records of customer interactions through data entry.
• Utilize office computer systems to manage customer accounts and update information.
• Demonstrate excellent phone etiquette while communicating with clients.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Participate in outbound calling as needed to follow up on customer inquiries or issues.

Requirements

• Strong verbal communication skills with the ability to convey information clearly.
• Multilingual abilities, particularly in Spanish, are a plus.
• Proficient in data entry and comfortable using office computer systems.
• Excellent phone etiquette and interpersonal skills.
• Ability to work well under pressure while maintaining a positive attitude.
• Strong problem-solving skills and attention to detail.