Inbound Customer Service Agent

$37,440 - $37,440/Yr

Kelly Services - Little Chute, WI

Full-time - Entry Level

Little Chute, WI

10,001+ employees

Administrative and Support Services

About the position

The Customer Service Representative position at Kelly involves providing exceptional customer service in a hybrid role, primarily handling inbound calls related to order placement and customer concerns. This temporary role offers the opportunity to work with a premier client and emphasizes client satisfaction over call times.

Responsibilities

• Handling inbound calls with a focus on order placement and addressing customer concerns/complaints.
• Providing excellent customer service to ensure client satisfaction.
• Utilizing Outlook, MS Word, and Excel for administrative tasks.
• Collaborating with a team to deliver exceptional service.

Requirements

• Strong customer service experience, preferably in a call center or service industry.
• Confidence in using Outlook, MS Word, and Excel.
• Excellent communication skills to handle customer concerns/complaints effectively.

Benefits

• Voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability.
• Access to a retirement savings plan.
• Service bonus and holiday pay plans (earn up to eight paid holidays per benefit year).
• Transit spending account.
• Paid sick leave under applicable state or local plan.