Inbound Customer Service Agent

$33,280 - $33,280/Yr

Kelly Services - Miami, FL

Full-time - Entry Level

Miami, FL

10,001+ employees

Administrative and Support Services

About the position

The Customer Service Representative I position at Kelly offers an opportunity to work with a premier carrier in Miami, FL. This role is designed for individuals looking to grow their careers while providing essential customer service support. The position involves direct interaction with customers, assisting them with claims, and ensuring a high level of service quality. The job is temp-to-perm, allowing for potential long-term employment based on performance and attendance.

Responsibilities

• Providing front line, direct contact with customers when filing claims over the phone
• Informing customers of the organization's products and/or services
• Filing claims by collecting pertinent information from customers
• Answering routine questions and resolving basic problems
• Referring more difficult items to higher level team members for guidance
• Following standard screens/scripts to perform most tasks
• Navigating a computer-based system and maintaining/updating company records as needed
• Processing and determining coverage by reviewing forms and other applicable records
• Maintaining professionalism and effectively interacting with all contacts
• Maintaining department quality standards and performing job duties as directed by supervisor

Requirements

• High school diploma or GED equivalent
• Minimum of 6 months of customer service experience (Call Center Preferred)
• Excellent customer service skills
• Excellent verbal and written communication skills
• Basic problem-solving skills
• Experience with Microsoft based programs and computer products
• Acute attention to detail/accuracy and effective note taking/documenting skills
• Ability to handle/process high call volumes while adhering to scheduled breaks/lunches

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Telemedicine
• Term life insurance
• Whole life insurance
• Accident insurance
• Critical illness insurance
• Legal plan
• Short-term disability
• Retirement savings plan
• Service bonus
• Holiday pay plans
• Transit spending account
• Paid sick leave