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Inbound Customer Service Representative
$27,040 - $31,200/Yr
Brookside Lawn Corp - Medina, OH
posted 3 months ago
Part-time,Full-time - Entry Level
Medina, OH
Administrative and Support Services
About the position
The Inbound Customer Service Representative at Brookside Lawn Service is responsible for delivering exceptional customer service by addressing inquiries, resolving issues, and providing accurate information about products and services. This role is ideal for individuals who are passionate about customer service and possess strong communication skills.
Responsibilities
- Answer incoming customer calls in a professional and courteous manner
- Provide accurate information and assistance to customers regarding products, services, and policies
- Analyze customer needs and offer appropriate solutions or recommendations
- Handle customer complaints or concerns with empathy and patience
- Process orders, returns, and exchanges efficiently and accurately
- Maintain customer records by updating account information
- Collaborate with other team members to ensure customer satisfaction
- Conduct outbound calling for follow-ups or sales purposes as required
Requirements
- Previous experience in a customer service role is preferred
- Excellent phone etiquette and communication skills
- Ability to analyze customer needs and provide appropriate solutions
- Ability to talk & type
Benefits
- Paid training
- Health insurance
- Dental insurance
- 401(k)
- Paid time off
- On-the-job training
- Vision insurance
- 401(k) matching
- Flexible schedule
