Inbound Customer Service Representative

$29,120 - $29,120/Yr

Infinity - Cedar Rapids, IA

Full-time - Entry Level

Cedar Rapids, IA

Professional, Scientific, and Technical Services

About the position

The Inbound Customer Service Representative at Infinity is responsible for providing exceptional customer service in a fast-paced environment. This role involves empathizing with customers, addressing their inquiries, and navigating various platforms to assist with billing and registration processes. The representative will handle inbound and outbound calls while ensuring accurate updates and support for customers and providers throughout the dispatch process.

Responsibilities

• Empathize with customers who are in a high-stress situation
• Handle and address customer and provider questions about billing and registration
• Provide customers, providers, and clients updates throughout the dispatch process
• Navigate through different platforms that include Microsoft Office and other web-based services
• Accurately locate customers over the road using Google Maps and other tools
• Multi-task between answering inbound calls and handling calls queued by other members of the team
• Keep up to date on growing customer base
• Review customer accounts to determine if they are active at time of service
• Keep up in a fast-paced environment
• Answer inbound and make outbound calls as needed

Requirements

• Bilingual
• Customer service experience
• Call center experience
• Proficient in English
• Familiarity with Microsoft Office
• Entry level position
• Under 1 year of experience

Nice-to-haves

• 6 months experience in customer service
• Typing speed of 25+ WPM
• Passion for helping others
• Proven track record of working in a fast-paced environment

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• 401(k) matching
• Flexible schedule