Inbound Customer Service Representative

$43,680 - $54,080/Yr

CC Solutions Worldwide - Raleigh, NC

Part-time,Full-time - Entry Level

Raleigh, NC

About the position

As an Inbound Customer Service Representative, you will be the first point of contact for our customers, providing assistance, resolving concerns, and delivering exceptional service. This role is perfect for individuals who thrive in a fast-paced environment and enjoy building positive connections with people.

Responsibilities

• Respond to inbound customer calls, addressing questions, concerns, and requests with professionalism.
• Provide accurate information about products, services, and account details.
• Efficiently resolve customer issues to ensure a positive experience.
• Maintain detailed and accurate records of customer interactions in our systems.
• Meet performance standards, including quality metrics and call-handling time.
• Work collaboratively with team members to continuously improve the customer experience.

Requirements

• Excellent communication skills with a friendly and professional demeanor.
• Strong problem-solving abilities and the capacity to remain calm under pressure.
• Organizational skills and attention to detail.
• Basic computer proficiency and the ability to navigate systems efficiently.
• Prior customer service experience is a plus but not required.
• Availability to work evenings, weekends, or holidays as needed.

Benefits

• Competitive hourly pay.
• Health, dental, and vision insurance for eligible employees.
• Paid time off (PTO) and holiday pay.
• Employee assistance programs and discounts.