Inbound Customer Service Representatives - Banking, Finance and Law

$35,360 - $45,760/Yr

Andreu Palma Lavin & Solis Pllc - Palm Beach Gardens, FL

Full-time - Entry Level

Palm Beach Gardens, FL

Professional, Scientific, and Technical Services

About the position

The Inbound Customer Service Representative position at Andreu & Palma is a full-time role focused on providing exceptional customer service to banking clients. The representatives will handle incoming calls, resolve customer issues using company policies, and maintain a high level of customer satisfaction in a fast-paced environment. Ideal candidates will possess strong communication skills, a positive attitude, and the ability to work effectively in a team setting.

Responsibilities

• Answer incoming phone calls from banking customers.
• Resolve customer issues using company policies.
• Maintain a high level of customer satisfaction.
• Prioritize work and make quick and accurate decisions.

Requirements

• Bilingual in English and Spanish (preferred).
• 1 year of customer service experience (preferred).
• Strong problem-solving skills.
• Ability to communicate clearly and effectively over the phone.

Nice-to-haves

• Experience with CRM software.
• Paralegal experience.
• Negotiation skills.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paid time off