Inbound Customer Service Representatives

Contactus Communications - Grindstone, PA

Full-time - Entry Level

Grindstone, PA

Administrative and Support Services

About the position

The Inbound Customer Service Representative role at ContactUS Communications involves handling inbound customer interactions through calls, emails, letters, and chat sessions. The primary focus is to maintain positive and professional communication while addressing customer inquiries, placing orders, and resolving complaints. Team collaboration and adaptability to coaching are essential for achieving departmental goals.

Responsibilities

• Handle incoming calls, emails, letters, and/or chat sessions from customers.
• Input information from interactions into customer management system.
• Look up information to provide answers and recommendations to customers.
• Explain products in a clear and professional manner.
• Obtain all relevant information to assess validity of complaints and to determine possible causes.
• Quickly assess customer needs and proactively provide solutions.
• Consistently use sales approach and techniques based on product.
• Refer unresolved customer grievances to designated departments.
• Other duties as assigned.

Requirements

• Comfortable using PC platforms, Microsoft Windows and Microsoft Office.
• Must have open availability including weekends.
• Ability to type 25 wpm or greater.
• Excellent verbal and written communication skills.
• Excellent troubleshooting skills.
• Attention to detail.
• Flexible team player with ability to execute duties efficiently and error-free.
• Reliable and conscientious.
• Good organizational skills and work habits.
• Skilled in time management and multi-tasking.
• Ability to work a flexible schedule to meet the needs of the business, including evening and weekend shifts.
• Ability to be flexible and quickly adapt to changing business needs.
• High school diploma/GED certificate - higher education a plus.
• A minimum of 6 months in a customer service environment.