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Inbound Customer Support and Sales (Must Live in IL)
PrincePerelson & Associates - Chicago, IL
posted 2 months ago
About the position
The Entry Level Inbound Customer Support and Sales position at PrincePerelson & Associates is designed for individuals who are customer-focused and eager to learn in a sales environment. This role involves managing inbound calls to assist potential customers with their loan applications after completing a comprehensive training program. The position emphasizes excellent communication skills and the ability to adapt to various customer needs while maintaining high service standards.
Responsibilities
- Effectively manage incoming calls, adeptly assisting customers in navigating the loan application process
- Educate customers by explaining the distinctive features and advantages of Enova's products and services
- Initiate proactive outreach to customers as needed, encouraging them to finalize their loan application
- Uphold exceptional customer service standards through articulate and effective verbal and written communication
- Keep customer accounts meticulously updated with accurate information
Requirements
- Experience in a call center setting is preferred
- Proficient in phone communication and verbal skills, with a keen ability to actively listen
- Familiarity with CRM systems and their practices
- Customer-centric approach with adaptability to various personality types
- Strong multitasking abilities, adept at setting priorities and managing time effectively
Benefits
- Health, dental, and vision insurance including mental health benefits
- 401(k) matching plus a roth option
- PTO & paid holidays off
- Paid parental leave
- Employee recognition and rewards program
