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Deluxe - Remote, DE
posted 4 days ago
About the position
The position involves taking inbound sales calls, processing orders, answering questions, and selling products and services. The role requires identifying sales opportunities by learning about the customer's business and linking customer needs to the products and services offered. The candidate will ask for sales while consistently utilizing a prescribed sales approach to resolve customer stated and unstated needs. This includes customizing offers utilizing a benefit, application, and testimonial approach to build and convey value in products and services while overcoming objections. Additionally, the candidate must efficiently multi-task and navigate across multiple PC order systems while communicating with the customer, ensuring timely communications and accuracy on all transactions, including pricing products, initiating proofs, releasing orders to manufacturing, and following through with the customer.
Responsibilities
- Takes inbound sales calls and processes orders.
- Answers questions and sells products/services.
- Identifies sales opportunities by learning about the customer's business.
- Links customer needs to the products/services offered.
- Asks for sales while utilizing a prescribed sales approach.
- Customizes offers utilizing a benefit, application, and testimonial approach.
- Builds and conveys value in products and services while overcoming objections.
- Efficiently multi-tasks and navigates across multiple PC order systems while communicating with the customer.
- Ensures timely communications and accuracy on all transactions.
Requirements
- Basic computer skills.
- Must be 18 years of age or older.
Nice-to-haves
- High School diploma or GED.
- Call Center experience.
- Customer service experience.
