Inbound Sales Development Representative - Bird

Marketstar Corporation - Salt Lake City, UT

Full-time - Entry Level

Salt Lake City, UT

1,001-5,000 employees

Professional, Scientific, and Technical Services

About the position

MarketStar is seeking a motivated Inbound Sales Development Representative to join our team in Salt Lake City, UT. This role is pivotal in representing Bird, a leading customer engagement platform that leverages AI and innovative technology to enhance communication, workflows, and customer engagement for over 25,000 businesses. Since its inception in 2011, Bird has experienced remarkable growth, achieving $700 million in revenue in 2023, marking a 40% year-on-year increase. As Bird continues to expand its global footprint and evolve its technology, MarketStar will play a crucial role in supporting their go-to-market strategies. This is an exciting opportunity to be part of a dynamic project that is shaping the future of customer engagement. As an Inbound Sales Development Representative, you will be responsible for executing the lead qualification process, effectively qualifying leads, and guiding them through the sales funnel. You will serve as an advocate for Bird's products and services, building interest and awareness of the client's value proposition while assessing mutual fit. Achieving daily, weekly, and monthly KPIs is essential to contribute to the overall goals of both the team and the client. You will need to maintain a comprehensive knowledge of Bird's offerings, champion customer success stories, and articulate their value to prospects. Additionally, you will be responsible for maintaining lead hygiene by tracking activities and updating records in the CRM, setting appointments for sales teams, and providing actionable insights based on customer interactions. To succeed in this role, you will need a minimum of one year of experience in a customer-facing role, where you have made recommendations, supported customers in the buying process, and handled objections. Experience in managing high volumes of incoming customer queries across various platforms is preferred. A bachelor's degree or equivalent experience in sales, marketing, or a related field is required. Proficiency in basic computer skills, Microsoft Office, GSuite, and CRM tools is essential. You should possess exceptional listening skills, strong organization and time management abilities, and excellent written and verbal communication skills. A collaborative team player with a determination to learn and a positive attitude will thrive in this environment.

Responsibilities

• Execute lead qualification process and framework by effectively qualifying leads and moving them through the sales funnel.
• Serve as product and service advocate for the client, building interest and awareness of the client's value proposition and assessing mutual fit.
• Consistently achieve daily, weekly, and monthly KPIs to contribute to the team and client's overall goals.
• Learn and maintain a current, comprehensive knowledge of the client's products and services.
• Champion customer success stories and articulate the value to interested prospects.
• Maintain strong lead and opportunity hygiene by tracking activities and updating records in the CRM.
• Set appointments for sales teams according to specified qualification standards and maintain high engagement and conversion rates.
• Provide actionable insights to market trends, product feedback, customer insights, and learnings based on customer conversations.
• Proactively look for problems that can be solved creatively and present recommended solutions.

Requirements

• Minimum of 1-year experience in a customer-facing role, including elements of making recommendations to customers, supporting in the buying process, handling objections, and providing customer service.
• Experience handling high volumes of incoming customer queries across various platforms and channels preferred.
• Bachelor's degree or equivalent experience in sales, marketing, business or related field.
• Proficient in basic computer skills, Microsoft Office, GSuite, and general sales tools such as CRMs.
• Self-confident and able to build trust within the first call to quickly drive impact with customers.
• Exceptional listening skills combined with the ability to synthesize information.
• Strong organization and time management coupled with the ability to multitask and work under pressure.
• Strong attention to details and follow-through.
• Excellent written and verbal communication.
• Ability to work within a group as a collaborative team player.
• Determination to learn and be coached with a positive attitude and openness to receive constructive feedback.

Benefits

• Health savings account
• Dependent care reimbursement
• Health insurance
• Dental insurance
• 401(k)
• Flexible spending account
• Tuition reimbursement
• Paid time off
• Employee assistance program
• Vision insurance
• 401(k) matching
• Employee discount
• Professional development assistance
• Flexible schedule
• Life insurance
• Referral program
• Retirement plan