Inbound Sales Representative - Training to start 11/18/24

About the position

The Inbound Sales Representative at HomeServe USA is responsible for meeting and exceeding sales goals while providing exceptional customer service. This role focuses on handling inbound calls without cold calling, ensuring customer satisfaction, and maximizing sales opportunities. The position offers a collaborative and fun work environment, with opportunities for career growth and development.

Responsibilities

• Stay current on product and service options, terms and conditions, and value propositions.
• Meet daily, weekly, and monthly inbound call goals and other key performance metrics.
• Meet quality assurance guidelines on every call.
• Assist with the development and refinement of sales and contact scripts.
• Maximize sales opportunities on every call.
• Document key call details including contact information and call disposition.
• Maintain the highest level of integrity throughout every customer interaction.
• Ensure the highest level of customer service is delivered on each and every call.
• Must be able to work a flexible schedule to accommodate business needs.

Requirements

• At least 1 year of experience in customer service and sales; high volume phone sales experience preferred.
• Demonstrated success in meeting defined objectives, quotas, and deadlines.
• Basic experience utilizing a variety of computer applications including MS Word and Outlook.
• Excellent communication, interpersonal, and influencing skills.
• Call center experience.
• Adept at managing multiple priorities and tasks in a fast-paced environment.
• Solution oriented.
• Clear and concise English-speaking skills.
• Good business writing skills.
• Must be able to work a flexible schedule Monday - Friday from 8 AM to 8 PM and Saturday from 10 AM to 4 PM.

Benefits

• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Opportunities for advancement
• Vision insurance
• Work from home